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Capture feedback automatically with AI ✨

Build better products with customer feedback

Centralize product feedback to uncover insights and make
informed product decisions

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See how it works

Trusted by both industry leaders and startups

Your complete customer feedback platform

Organize all your feedback in one place, prioritize what to build next, and keep everyone updated

• Collect feedbackGather, analyze, and organize feedback in a centralized location
• Analyze feedbackUncover valuable customer insights to make better product decisions
• Prioritize requestsDevelop formulas to automatically score feedback and feature requests
• Build roadmapsCreate public or private roadmaps to keep everyone updated on your progress
• Share updatesBuild a public changelog to keep your audience informed and engaged

Collect feedback

Stop letting ideas slip through the cracks. Collect, analyze, and organize feedback and feature requests in one dedicated tool.

• Automatically capture customer feedback from conversations with Autopilot

• Detect and merge duplicates so you can quantify ideas

• Set up a feedback portal to let users share requests directly from your site

• Integrate customer support tools to let your team capture feedback on behalf of users

Analyze feedback

Uncover valuable customer insights to make better product decisions

• See which features could have the highest revenue impact

• Connect customer data to see who wants which features

• Create user segments to see feedback from groups you care about most

• Clarify use cases up front and get more context from users

Prioritize feature requests

Build your prioritization formula to score feedback and feature requests. Focus on the features with the biggest impact.

• Customize your formula with impact and effort factor weights

• Create custom post fields unique to your business

• Sync properties from Hubspot or Salesforce to factor in opportunity revenue

• Seamlessly integrate with your project management tool of choice

Build your roadmap

Create a public or private roadmap to keep everyone updated

• Add your top feature requests to your roadmap in a single click

• Connect to project management tools like Jira, ClickUp, and Asana

• Create roadmaps for specific projects or use cases

Share updates

Build a changelog to keep everyone engaged

• Publish detailed release notes linked to your feature requests

• Automatically notify users who voted on those feature requests

• Boost customer engagement, retention, and feature adoption

Put feedback management on Autopilot

Powerful AI features handle as many of your manual feedback tasks as you like

Feedback Discovery

Automatically capture and deduplicate customer feedback from customer conversations

Smart Replies

Respond to feedback with clarifying questions to uncover deeper insights

Comment Summaries

Instantly recap lengthy feedback threads to understand core use cases

Leading companies use Canny to close the feedback loop

• 50K+registered companies

• 1M+product updates sent

• 15M+feedback items captured

Create a community around your product

Put your users center-stage to share their feedback and discuss ideas

• Discuss

Foster discussion about your product and feature requests

• Understand

Learn more about user motivations and pain points

• Share

Keep customers updated as you work on their ideas

• Engage

Let your team connect with your most engaged users

Built to support your team's needs

Thousands of teams like yours rely on Canny to help them build better products

• Scalable

Grow from startup to enterprise with flexible plans

• Supportive

Rely on our award-winning customer support

• Secure

Rest easy with best-in-class security and compliance

• Private

Control whether your feedback and roadmaps are public or private

Easy to set up and use

Built with usability in mind. From quick setup to daily use, you'll love using it

• Quick

Install Canny and start collecting feedback in minutes

• Easy

Import your existing feedback with a simple upload

• User-friendly

Enjoy working with a modern and intuitive UI

• Customizable

Customize Canny to match your brand and site identity

Works well with your existing workflow

Canny integrates with tools you already use for customer service, project management, and more

See all integrations

Here's why thousands of teams count on Canny

productsuccesssalesmarketingfounders

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  It just makes our lives easier from the product perspective, to be able to go to this one tool and see everything.\
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  Liya AiProduct Operations Manager

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  Thanks to Canny, we find the issues that are most requested, avoid churn, and generate more revenue.\
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  Jay PatelProduct Manager

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  We use Canny as a way to distribute product thinking across the team. Now that everything is in one place, it's so much easier and more efficient.\
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  Ida StrömSenior Product Designer

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  Canny has reduced the number of inbounds in our support inbox by 20%, which is a big deal.\
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  Chelsea DarbyCustomer Success

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  Suddenly, everything from Canny to Intercom to Slack was linked. We were actually able to record what people wanted in one place, with basically no effort.\
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  Nick BarracloughPartner Success Manager

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  Gathering and analyzing feedback is so much more quick and efficient now, and it's saving us a lot of time.\
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  Felix HiggsSenior CSM

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  Canny even helps us win deals. When a prospect requests a feature, it's easy for the sales team to log it in and follow up once it's shipped.\
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  Aurélien GeorgetChief Product Officer

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  When our sales reps are talking to a prospect, they often hear a request for a very specific feature. Now, they can quickly log that in Canny and mention how important it is.\
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  Rachel SchaafSenior Director

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  As the sales team is working with the prospect, they use Canny to add new requests and upvote existing ones on behalf of those prospects. That really signals to us that we should prioritize certain features.\
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  Jesse SandalaDirector of Product

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  Canny is saving us about 2-3 hours per week on product marketing. Instead of going back and forth between various tools, everything lives in Canny now. It's our one source of truth.\
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  Michaela RollingsHead of Brand & Content

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  Canny really helped us to achieve product-market fit for the app during the beta period.\
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  Marcus MorettiSenior Product Director

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  Thanks to Canny, we find the issues that are most requested, avoid churn, and generate more revenue.\
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  Jay PatelProduct Manager

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  Canny removes our need for user testing entirely, which is something I didn't really anticipate.\
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  Zeb EvansCEO

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  Canny really helps us not just with feedback management, but also with decision-making. It pushes us to be more creative with what we're building next. Because, Canny helps us balance user ideas with our own input.\
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  Philippe LehouxCEO

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  Canny came out on top for two reasons: it's very simple to use, and our users love it.\
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  Saravana KumarFounder

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