详细内容
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10x Support Automation with Chatbees AI Customer Support Solution
AI Agent with Knowledge Graphs from historical tickets and internal knowledge bases to automate and reduce ticket resolution time by up to 52%!
1. Build Knowledge Graphs from your tickets
Build Knowledge Graphs from the popular ticket systems, such as HubSpot Tickets. Resolve the new tickets faster with insights from the historical tickets. Integrate your Support and Sales Pipelines to different collections.
Just a few clicks to Install HubSpot App
2. Train private AI on your knowledge base
Train your private AI using internal knowledge bases (PDFs/DOCs, Web Help Center, Notion, Confluence, and Google Drive). ChatBees periodically updates your AI to keep it current.
3. AI Customer Support Starts Working!
ChatBees takes care of the rest by automatically analyzing and researching incoming tickets, providing actionable insights directly in your Ticket system, and Copilot the support agent to resolve the ticket quickly and efficiently
Connectors and Integrations
ChatBess supports a growing list of knowledge bases and messaging platforms
Frequently Asked Questions
How is AI used for customer support and ticket resolution?
ChatBees uses AI to build Knowledge Graphs from historical tickets and your knowledge bases. AI is then used to verify and combine these information to produce a set of actionable insights.
How does AI categorize support tickets?
ChatBees uses state-of-the-art generative models to automatically categorize support tickets.
What are the benefits of AI customer support, for customers?
Faster resolution time for customer support, consistent high-quality support, and reduction of human error resulting in increased customer satisfaction. ChatBees deflects common inquiries and generate actionable insights for complex tickets that require human-in-the-loop intervention.
What are the benefits of AI customer support, for companies?
Lead identification where AI can identify potential leads based on sentiment. Increased brand reputation from higher user satisfaction. Reduced support costs from ticket deflection and ticket insights.
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