Drift Platform: Transform Conversations to Long-term Customer Relationship
Drift Platform: Transform Conversations to Long-term Customer Relationship 图标

Drift Platform: Transform Conversations to Long-term Customer Relationship

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Give your marketing, sales, and service teams what they need to have more meaningful conversations with buyers online, increase pipeline, and grow revenue. | Salesloft

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Drift

Convert Website Visitors Into Pipeline

Drift AI Chat agent engages visitors with real-time personalized conversations, delivering a better buyer experience and more qualified leads.

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4.5 on G2

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The Drift Chat agent brings deeper insights to marketers and earlier buyer engagement to sellers — driving efficiency across the entire revenue motion to accelerate growth.

Challenge #1: Unmet buyer expectations

Improve the buying experience

Provide accurate and instant answers to your site visitors’ questions with AI chat agents. Personalized AI conversations keep prospects engaged, reduce drop-off, and accelerate sales cycles by instantly qualifying leads and letting buyers book meetings or chat live with a rep.

Bionic chatbots Screen

Challenge #2: Lack of visibility into intent-based web traffic

Deanonymize site visitors

When a prospect lands on your website, you'll know who they are. Drift identifies high-intent buyers and relevant account data (like company name, location, and account history, etc.), scores their engagement in real time, and delivers the right chat experience to convert them.

Drift engage Screen

Challenge #3: Lengthy and disconnected sales cycles

Drive more qualified pipeline faster

When visitors from high-intent accounts interact with Drift, the Drift Chat agent intelligently routes qualified buyers into the seller’s Rhythm workflow as a prioritized action, giving sellers a clear next step and the context they need to deliver personalized, timely communication.

Drift Rhythm Play Screen

Challenge #4: Not knowing which chats convert

Optimize your chat strategy

Track engagement metrics, identify high-converting conversations, and attribute success to pipeline and revenue to continuously set strategic benchmarks and refine your approach for better performance.

Drift Reporting Screen

Learn more about how Drift helps your team succeed.

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Live Chat

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ROI Reporting

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Fastlane

Chat live with target accounts

Skip the forms. Engage buyers in real-time conversations and move them through the funnel faster.

Live Chat - Screen

Live Chat

Live Chat - Screen

Chat live with target accounts

Skip the forms. Engage buyers in real-time conversations and move them through the funnel faster.

ROI Reporting

ROI Reporting - Screen

Optimize your chat strategy

Track engagement metrics, identify high-converting conversations, and attribute success to pipeline and revenue to continuously set strategic benchmarks and refine your approach for better performance.

Fastlane

Fastlane - Screen

Qualify leads instantly

Fastlane uses your tech stack data to identify and qualify high-value buyers in real time — allowing them to skip the form queue and connect immediately.

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What customers say about Drift

We've seen positive impacts across all stages of the buyer's journey from Drift, owing to meaningful personalization. We've improved website conversion, sourced incremental leads, and accelerated the sales process. Drift is now one of our most-loved martech tools.


Steve Measelle Headshot

Steve Measelle

VP of Marketing Global Performance & Strategy

I think the results speak for themselves. Drift has turned into the number one channel for high-intent leads.


Heather Alter Headshot

Heather Alter

Senior Director of Web Experience

A solution like Drift gives you multiple new opportunities to convert users into your pipeline


Thomas Grünberg  Headshot

Thomas Grünberg

Director of Global Campaigns

When our site visitors engage with chat, they now get better, more thorough responses — even though it takes our team less time to set up and manage the [Drift] chatbot


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Alla Mosina

Website Product Manager

[Drift is] bridging that gap between us trying to call or email at the ‘right time’ as opposed to knowing they’re live on the site, ready to talk.


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Roland Brickey

Director of Marketing Operations

Drift has allowed us to become more customer-centric, even in the B2B space where we have to solve customer problems on their time, not ours.


Mariana Cogan Headshot

Mariana Cogan

SVP, Digital Marketing Strategy & Operations

Salesloft blends data and context, giving teams insights tied to specific revenue outcomes — all within a seamless workflow.

Analyze

Identify & repeat

winning patterns

Chat

Turn website

visitors into leads

Prospect

Build pipeline &

engage buyers

Forecast

Call your number

with confidence

Coach

Uplevel

your team

Close

Accelerate

Opportunities

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Powered by AI

Purpose-built AI agents embedded in your revenue workflow

Orchestrates

1st party signals

3rd party intent signals

Sales activity

Buyer Engagement

and integrates

CRM

Conferencing

Dialer

Email

Calendar

Mobile

at scale

Governance

Scale

AI Controls

Security

Automation

Global

Revenue Orchestration Platform

Turn insights into action, all in one platform

Salesloft unifies AI chat agents, sales engagement, revenue intelligence, conversation intelligence, deal management, and forecasting — all supported by AI workflows and agents.

Explore the Full Salesloft Platform

default state

Revenue Orchestration Platform

Turn insights into action, all in one platform

Salesloft unifies AI chat agents, sales engagement, revenue intelligence, conversation intelligence, deal management, and forecasting — all supported by AI workflows and agents.

Explore the Full Salesloft Platform

Analyze

Identify & repeat winning patterns

Salesloft Analytics centralizes reporting from across the buyer and customer lifecycle, providing visibility and comprehensive insights into sales performance to enable data-driven decisions.

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Chat

Turn website visitors into leads

Drift AI chat agents engage visitors with real-time personalized conversations, delivering a better buying experience and driving more qualified pipeline faster.

Learn More

Prospect

Build pipeline & engage buyers

Salesloft Cadence takes the guesswork out of pipeline generation, lead nurture, and renewals. AI helps you prioritize the right buyers while providing valuable insights to improve every interaction.

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Forecast

Call your number with confidence

Salesloft Forecast transforms your sales forecast into a strategic action plan to close more revenue by combining real-time deal data, AI, and your own insights to improve forecast accuracy.

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Coach

Uplevel your team's performance

Salesloft Conversations helps managers easily identify sales coaching opportunities and scale best practices  with real-time data-driven AI insights based on seller activities, customer conversations, and deal status.

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Close

Accelerate sales opportunities

Salesloft Deals gives sellers the clarity and focus needed to win. AI insights help you understand where every deal stands, what’s at risk, and what needs to happen to speed up deal cycles and close more business.

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Adaptive Experiences

Take the right actions at the right moments

Salesloft Rhythm turns buyer signals into seller action. Rhythm uses AI to prioritize the highest-value actions, helping sellers work smarter to win more deals.

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AI Agents

Automate, optimize, and scale sales processes

Salesloft AI Agents work as an extension of your team, proactively handling tedious tasks, surfacing critical insights, and anticipating your next move.

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The Salesloft Platform

Orchestrates and integrates at scale

Salesloft connects with your revenue tech ecosystem in one secure, compliant platform. This ensures your data is unified, your teams are aligned, and your decisions are backed by a holistic, enterprise-grade AI and data model.

Take A Self-Guided Tour

Enhance your strategy with real-world insights, expert tips, and actionable guides.

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The Blueprint for Revenue Orchestration

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Win the Battle for Buyer Attention with Salesloft

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Conversational AI marketing trends report

Conversational AI Marketing Trends Report

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Ready to drive more pipeline from your website?

See Salesloft Drift in action and start turning website visits into revenue.

Request a Demo

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Discover how Salesloft empowers each member of your revenue team.

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Sales Leaders \
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Maximize revenue with data-driven strategies and actionable insights.\
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Revenue Ops \
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Optimize processes and drive efficiency across your sales organization.\
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Learn More

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Marketing \
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Align marketing and sales to accelerate pipeline and grow revenue.\
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Customer Success \
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Enhance customer relationships and drive retention with purpose.\
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Front Line Sellers \
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Close more deals with AI-powered guidance and tailored sales tactics.\
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Sales Development \
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Generate and qualify more leads with personalized outreach and workflows.\
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FAQs

What is conversational AI and how does it work in marketing?

Conversational AI uses natural language processing (NLP) and machine learning to simulate human-like conversations with customers. In marketing, it engages website visitors in real-time, answers questions, and guides them through personalized experiences, improving lead generation and customer satisfaction.

How can chat agents improve sales and lead qualification?

Chat agents powered by conversational AI can instantly qualify leads by asking preset questions, capturing key data, and routing high-intent visitors to sales reps. This speeds up the sales cycle, reduces friction, and helps businesses engage qualified buyers at the right moment.

What are the benefits of conversational marketing for B2B businesses?

Conversational marketing enables real-time, personalized interactions with prospects, creating a more engaging buying experience. By using AI-powered chat agents, B2B companies can automate lead qualification, improve customer support, and accelerate the sales process.

How does Drift’s conversational AI help improve buyer engagement?

Drift’s AI-powered chat agents engage buyers in meaningful, brand-aligned conversations 24/7. By instantly qualifying leads and routing them to live chats or meetings, Drift ensures that high-intent buyers are engaged in real time, increasing conversion rates and shortening sales cycles.

Can chat agents integrate with my existing sales tools?

Yes, Drift’s conversational AI integrates seamlessly with sales tools like Salesloft, allowing your team to act on buyer signals instantly. This integration ensures that valuable insights from chat agents interactions are automatically synced with your CRM and sales workflow for a smoother process.

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