详细内容
Automate 65% of your eCommerce support with one AI Agent.
eDesk’s AI-powered Helpdesk centralizes every message and order so your team replies faster, automates repetitive work, and keeps customers happy.
Supporting $25+ billion in eCommerce sales annually
Exceptional eCommerce Customer Support. Driven by Intelligent Customer Engagement.
NEW
One AI Agent. Every Channel.
Automate up to 65% of customer support across every ecommerce platform you sell on all from a single mailbox. Your customers get fast, accurate, personalized answers on their channel of choice. You get time back to focus on growth, not tickets.
Empowering teams to deliver top tier support and drive sales.
Explore eDesk
See how 5K+ eCommerce sellers use eDesk to cut support times in half and increase sales.
Explore eDesk
Seamless, Intelligent, and Scalable Support with eDesk AI
We use generative AI to transform ecommerce support, automating responses and enhancing customer satisfaction.
AI Automations
Streamline support with intelligent ticket routing, automated replies, and sentiment analysis.
Smart Reply
Deliver quick, accurate answers for seamless customer communication.
AI Chatbot
Offer 24/7 real-time, automated support for uninterrupted service.
AI Automations
Streamline support with intelligent ticket routing, automated replies, and sentiment analysis.
Customize without Compromise
We built eDesk customer support software to help eCommerce sellers grow—by engaging customers before the sale, simplifying support and building loyalty with every interaction.
Smart Inbox
Smart Inbox uses AI to group similar tickets, helping your team respond faster
eDesk AI
Achieve 4x improved productivity with next generation AI-driven & rule-based automations
AI Chatbot
Built for eCommerce, our AI chatbot can answer queries on products, orders and much more
Customer View
Quickly access customer order and conversation history within the customer view and ticket
Pre-sales
Turn conversations into conversions with Pre-sales mailbox and Pre-sales dashboard.
Measure
Powerful built-in reports provide insights into key metrics for support, customers, products, and sales
Reviews
Enhance brand reputation with automated review requests and management of negative feedback
Knowledge Base
Reduce customer queries by up to 30% with Knowledge Base articles published on your website
eCommerce Support That Scales With You
e-commerce
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£116K of support-driven revenue in 30 days with eDesk Pre-sales
retail
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Answer 70% of customer queries in an instant with Chatbot
e-commerce
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Reduced agent handling time by 54% with eDesk AI
marketplace
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Grew marketplaces by 45% & improved SLA times with eDesk
Seamless Support Across 300+ leading apps– Wherever You Sell, We Connect!
Real Stories, Real Impact
How Sennheiser slashed response times by 61% as new ticket volumes surged by 24%
Brandon Beckham
eCommerce Support Specialist
See how eDesk's AI Chatbot answers 70%+ of WaveSpa's customer queries in an instant
Tom Jeffrey
Creative Director & Co-Founder
Essential
Most popular
Build a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
EssentialGrowthProfessionalCustom
Everything in essential
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
- AI powered chatbot*
MonthlyAnnually (save 20%)
$39
per agent/ month