Observe.AI | Leader in AI Agents for customer experience

Powers enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Built for noisy, real-world calls and complex workflows, our agents capture intent accurately, enforce mission-critical steps, integrate with 250+ systems, and improve continuously with built-in QA and governance.

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AI AGENTS FOR CUSTOMER EXPERIENCE

AI agents for better customer experiences

Voice-first AI agents. Natural, human-like conversations for your customers. Predictable execution for your business.

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“When people reach out, they are going through something in healthcare. We’d like to reserve our human capacity to handle those difficult conversations. And VoiceAI allows us to do just that. Provide timely support for routine questions and let our human agents focus on the difficult conversations”

David Singh

Product Manager, Accolade

MEET OUR AI AGENTS

VoiceAI Agents

Automate calls end-to-end, or intelligently route so every conversation finds the right outcome.

Discover VoiceAI Agents

ChatAI Agents

Authenticate users, resolve issues, and deliver seamless support on any channel.

Discover ChatAI Agents

AI agents start with accurate comprehension \
Real-world speech handling \
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Handle overtalk, interruptions, background noise so AI Agents accurately understand customers High fidelity entity extraction \
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Accurately and safely extract brand and product names, proper nouns, alphanumerics for downstream systems to execute Messy multi-turn conversation \
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Identify caller intent accurately, even across messy, multi-turn conversations

Predictable execution, every time \
Policy gates & deterministic activation \
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Enforce hard gates for authentication, disclosures, and approvals tasks; allow soft guidance elsewhere Process control \
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Modular task framework with prereqs and conditions between tasks ensures decisions are made in the correct order Task-level testing \
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Tasks can be tested and safely modified without disrupting the full agent workflow

Continuous Testing and Governance \
Evaluation checks \
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LLM-as-a-judge, human in the loop, and QA scoring validate step order, accuracy, tone, and safety Auditability & transparency \
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Audit trails to track policy adherence and decisions, actions, and outcomes across every interaction Runtime monitoring \
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Detects drift, hallucinations, and failures during live calls. Fire alerts when interventions are needed

Trust, Control, & Transparency at Every Layer

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Guardrails

Grounding and guardrails keep your agent on topic, while alerts, real-time reports, and warm escalations ensure timely intervention and oversight.

Auditing

Automatically evaluate 100% of conversations to understand the reasoning behind every decision and gain full transparency with a complete audit trail.

Data Governance

Your data is used solely for your AI Agent. We never train models or share it, and we follow industry-leading practices to protect your privacy.

Privacy

SOC 2 Type II, HIPAA, and GDPR-compliant. Your data is encrypted at rest and in transit, with rigorous access controls and audit logs.