详细内容
PolyAI Webchat
RIP hold times, 1962-2025. Pay your respects
Make every customer feel heard. Instantly.
Deliver the experience of your best agent at infinite scale.
Trusted by
‹›
Hearing is believing
Play
“Absolutely I would recommend PolyAI to other healthcare providers. I give them a five out five, they’re a game changer.”
Lauren Sullivan
Chief Information Officer
72%
reduction in Average Handle Time
Play
“The PolyAI agent is exceptionally good at disambiguating what customers mean, even when they don’t have the right words to be able to convey what they’re asking about.”
Jo Lai
VP of Customer Experience
24/7
personalized support
Play
“Implementing PolyAI has upped the game. When I have somebody else from another industry call me and ask me how we are doing it the right way, who could ask for more?”
Ian Roberts
Director of Technology and Operations
21%
call containment
Play
“Our previous system was a touchtone IVR. With Peggy, we’re finally able to service our customers in a way we’ve never been able to before.”
Kristin Punter
Sr. Director CSO and Strategic WFM
35,000
labor hours saved
Play
“When we heard PolyAI’s solution in Croatian, we knew that was what we wanted for our customers. Our customers can now get information quickly in their local language, and I’m really proud of what we’ve created together.”
Vedran Mrvica
Head of Contact Center, Zagrebačka banka
14pt
NPS increase
Play
“PolyAI rose to the top because of how authentic their voices sounded and how adaptive the technology was. It didn’t sound robotic — it sounded like one of our own agents.”
Brianna Warner
Customer Care Center Manager
44%
Decrease in abandonment rate
Play
“Absolutely I would recommend PolyAI to other healthcare providers. I give them a five out five, they’re a game changer.”
Lauren Sullivan
Chief Information Officer
72%
reduction in Average Handle Time
Play
“The PolyAI agent is exceptionally good at disambiguating what customers mean, even when they don’t have the right words to be able to convey what they’re asking about.”
Jo Lai
VP of Customer Experience
24/7
personalized support
Play
“Implementing PolyAI has upped the game. When I have somebody else from another industry call me and ask me how we are doing it the right way, who could ask for more?”
Ian Roberts
Director of Technology and Operations
21%
call containment
Play
“Our previous system was a touchtone IVR. With Peggy, we’re finally able to service our customers in a way we’ve never been able to before.”
Kristin Punter
Sr. Director CSO and Strategic WFM
35,000
labor hours saved
Play
“When we heard PolyAI’s solution in Croatian, we knew that was what we wanted for our customers. Our customers can now get information quickly in their local language, and I’m really proud of what we’ve created together.”
Vedran Mrvica
Head of Contact Center, Zagrebačka banka
14pt
NPS increase
Play
“PolyAI rose to the top because of how authentic their voices sounded and how adaptive the technology was. It didn’t sound robotic — it sounded like one of our own agents.”
Brianna Warner
Customer Care Center Manager
44%
Decrease in abandonment rate
Play
“Absolutely I would recommend PolyAI to other healthcare providers. I give them a five out five, they’re a game changer.”
Lauren Sullivan
Chief Information Officer
72%
reduction in Average Handle Time
Play
“The PolyAI agent is exceptionally good at disambiguating what customers mean, even when they don’t have the right words to be able to convey what they’re asking about.”
Jo Lai
VP of Customer Experience
24/7
personalized support
‹›
Empathy with ROI. Better conversations drive real business value.
75% calls handled in 12 languages
Global delivery company
15 point increase in CSAT with no call abandonment
Health insurance provider
$7.2M revenue generation through 5+ minute calls.
Hotel and casino brand
60% reduction in seasonal hiring saving over $1m
Retail clothing brand
Agent Studio
There is nothing more powerful than a conversation.
Build seamless omnichannel experiences that sound and feel authentic to your brand without ever missing a beat. With agentic AI you can continuously improve, making the next conversation better than the last.
Where EQ meets IQ
Build, manage, and measure the impact of every conversation from your command center: Agent Studio.
Many channels, one voice
Deliver on brand experiences consistently through voice, chat, SMS, social, and beyond.
Superhuman collaboration
Work with agentic AI to improve conversations, uncover hidden opportunities, and transform your CX faster than ever.
Earn trust from the first word.
Powerful automation
Fully automate your most challenging support conversations to reduce costs, increase capacity, and deliver superior on-brand experiences to your customers.
Unlimited scale
Deploy industry-leading AI to handle enterprise-scale conversation volumes and engage customers instantly – in 45 languages and counting.
Consistent CX
Build loyalty, drive revenue, and stand out from the crowd by delivering consistent, connected conversational experiences across voice, chat, SMS, and beyond.
Rich data
Use AI to analyze every call as it happens and surface actionable data for operational improvements and discovering new opportunities.
Agile excellence
Adapt and refine your CX strategy faster than ever before with a user-friendly platform for creating rich, responsive conversational journeys.
Secure reliability
Automate with confidence thanks to the most advanced AI guardrails and data security protections to ensure that your agents always perform as expected.
Made for consumers. Built for enterprises.
Security
AI you can trust. 24/7 support and compliance certification to meet requirements in every industry — even the heavily regulated ones.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Analytics
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
Why enterprises and innovators choose PolyAI
"We wanted to provide a highly consistent, near instant voice service to customers that could answer a limitless number of FAQs."
– Jo Lai, VP of Customer Experience, Hopper
“Locations can go live with a branded, pre-trained voice assistant extremely quickly which means less time working on technology and more time delivering the perfect night out for our guests."
– Randy Barnett, Chief Technology Officer at Melting Pot
“With PolyAI, we’re giving guests a better experience while removing pressure from our teams. And crucially, we’re not missing bookings and potential revenue anymore.”
– Richard Tallboy, Chief Information Officer at Côte Brasserie
“It’s a great experience. It doesn’t have a bad day, it shows up to work every day, 24/7. I wish I could hire more agents that were that nice!”.
– Brian Jeppesen, Director, Contact Center Operations at Golden Nugget
“This is next-level conversational AI, and it’s far and away better than anything else I’ve heard in the market.”
– Dan Eddie Customer Service Director at Simplyhealth
"We wanted to provide a highly consistent, near instant voice service to customers that could answer a limitless number of FAQs."
– Jo Lai, VP of Customer Experience, Hopper
“Locations can go live with a branded, pre-trained voice assistant extremely quickly which means less time working on technology and more time delivering the perfect night out for our guests."
– Randy Barnett, Chief Technology Officer at Melting Pot
“With PolyAI, we’re giving guests a better experience while removing pressure from our teams. And crucially, we’re not missing bookings and potential revenue anymore.”
– Richard Tallboy, Chief Information Officer at Côte Brasserie
“It’s a great experience. It doesn’t have a bad day, it shows up to work every day, 24/7. I wish I could hire more agents that were that nice!”.
– Brian Jeppesen, Director, Contact Center Operations at Golden Nugget
“This is next-level conversational AI, and it’s far and away better than anything else I’ve heard in the market.”
– Dan Eddie Customer Service Director at Simplyhealth
"We wanted to provide a highly consistent, near instant voice service to customers that could answer a limitless number of FAQs."
– Jo Lai, VP of Customer Experience, Hopper
‹›
Worth the read
Guide
Forrester report – Total Economic Impact™ of PolyAI
Guide
Hype Cycle for Customer Service and Support Technologies, 2025
Blog
Introducing Agent Studio: The only voice-first omnichannel platform for conversational AI
Ready to hear it for yourself?
Get a personalized demo to learn how PolyAI can help you drive measurable business value.
Request a demo
Request a demo
First name?*
Last name?*
Where do you work?*
Work email address?*
What's your role?*
What's your phone number?*
Where are you located?*
Select country/regionUnited States*United KingdomAfghanistanAland IslandsAlbaniaAlgeriaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustralia*AustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia, Plurinational State ofBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazil*British Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanada*Cape VerdeCayman IslandsCentral African RepublicChadChileChina*Christmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, the Democratic Republic of theCook IslandsCosta RicaCote d’IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly See (Vatican City State)HondurasHungaryIcelandIndia*IndonesiaIran, Islamic Republic ofIraqIreland*Isle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People’s Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People’s Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedonia, the former Yugoslav Republic ofMadagascarMalawiMalaysiaMaldivesMaliMaltaMartiniqueMauritaniaMauritiusMayotteMexico*Moldova, Republic ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorwayOmanPakistanPalestinePanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalQatarReunionRomaniaRussian FederationRwandaSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania, United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUruguayUzbekistanVanuatuVenezuela, Bolivarian Republic ofVietnamVirgin Islands, BritishWallis and FutunaWestern SaharaYemenZambiaZimbabwe
How many calls do you get per year?*
Select a rangeless than 10,00010,000-50,00050,000-250,000250,000-500,000500,000-1,000,000more than 1,000,000
What else can you tell us about your project
UTM_campaign
UTM_source
UTM_medium
UTM_content
UTM_term
Account Status NEW
Your personal data will be processed in accordance with our Privacy Policy.
- I agree to PolyAI sending me promotional messages, as described in the PolyAI Privacy Notice.
reCAPTCHA
Recaptcha requires verification.
protected by reCAPTCHA
A2A
reCAPTCHA
Select all squares with bicycles If there are none, click skip
Please try again.
Please select all matching images.
Please also check the new images.
Please select around the object, or reload if there are none.
Skip