详细内容
$Billions Saved Millions Served
Bring AI automation to government, qualifying benefits, verifying income, auditing policy, and managing payments for utilities, taxes, and parking.
Funding delivered
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Relief and payment support managed by Promise
Promise works with Utilities, Government Agencies and other partners
Utilities, Government Agencies
State of Washington
$150M
Delivered $150M in relief to 690,000 households, supporting families in staying current on energy bills.
State Partner
$160M+
Provided $160M+ in relief aid across the state, supporting families in reducing debt and maintaining essential services.
State of Mississippi
90%
Over 90% response rate for applicants across the state leveraging AI automation.
WSSC Water
$28M
Supported 40,000+ customers in reducing water debt and staying current on bills.
Our Products
Government\
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PromiseBenefits \
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AI that enables governments to distribute relief efficiently, accurately, and at scale.\
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Government\
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PromiseAudit \
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AI that monitors public programs in real time to detect waste, fraud, and abuse before it happens.\
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Government\
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PromiseVerified \
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Automating income verification with AI for faster, more accurate results.\
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Utility and Government\
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PromisePay \
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Recover more revenue with AI-driven payment plans that reduce missed payments.\
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Low effort – High impact
We not only promise better outcomes. We also make it easier, cheaper, and safer to run your program from start to finish.
Easy implementation
It takes just eight weeks to stand up a new Promise program on average, oftentimes less.
Low overhead
Our AI-powered service agents can handle outreach and support tickets for your programs, so your team doesn’t have to.
Secure execution
Machine learning finds and prevents waste, fraud, and abuse by bad actors. And all Promise products contain comprehensive audit trails.
Seamless Integration. Powerful Outcomes.
From the first steps of program design to the last steps of providing audit-ready documentation, Promise powers world-class relief and repayment programs that increase participation and completion rates.
Implementation
8 weeks
Average time to stand up a new Promise relief or repayment program.
Outreach
9X
Increase in applications from inclusive outreach to drive ongoing engagement and customer satisfaction.
Self-Service
90%
The vast majority of program applicants use our mobile-first, self-serve portal.
Speed
4x
Centralized application and document processing, powered by AI, speeds the eligibility determination process by as much as 4x
Real Stories. Real Results.
Discover how our solutions have delivered measurable success in real-world applications. Explore our detailed case studies.
Case Study
Through its partnership with Promise, Washington provided fast, broad energy relief to low- and moderate-income households statewide. The program reached 690,000 households in just 100 days, distributing $150 million in energy credits.
Products
690,000+
Households received relief
$150M
Distributed in 100 days
90%
Of credits went to low-income households
Case Study
Since 2022, Promise has partnered with a state agency to improve program efficiency and accountability. We helped the agency modernize how eligibility rules and systems adapt to changing policies, cutting delays and errors. AI-driven automation continuously monitors policy and operational data to detect risks and prevent waste.
Products
30% to < 6%
Reduced administrative overhead costs
24/7 monitoring
Detecting waste, fraud and abuse
Accurate eligibility
Significant reduction in eligibility delays and errors
Case Study
Over 15 months, Promise payment plans helped WSSC Water recover $28 million in payments and support over 40,000 customers in reducing their water debt. With $48 million in enrolled balances, the program has empowered customers to stay current on bills and avoid disruptions.
Products
40,000+
Accounts enrolled in payment plans
$48
Million in water debt managed
90%
On-time payment success rate (up from 40-50%)
Case Study
The City of Richmond Department of Public Utilities (DPU) faced a significant increase in accounts receivable during the pandemic.
Through partnerships with PromisePay, DPU successfully distributed federal relief funds and implemented effective payment plans, reducing the outstanding balance by over $20mm and achieving a 93% compliance rate among enrolled customers.
Products
11,000
Customers enrolled with a compliance factor of 93%.
$7M
Relief distributed within the first 30 days of program launch.
$20M
Reduction in outstanding balances.
Case Study
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Promise payment plans have helped Louisville Water recover more than $10mm in payments and distribute more than $11M in relief.
In total, Louisville Water has recovered more than $20M at a cost of less than 1% that amount.
Products
17,000+
Accounts enrolled in payment plans.
21,000+
People who were able to keep their water on.
93%
Repayment rate (raised from 20% before working with Promise).
Security First
Our team includes security professionals who cut their teeth in support of nationalsecurity and defense projects. Safeguarding sensitive information and ensuring thehighest level of protection for your data is always mission critical.
What our partners are saying...
The state of Virginia LIHWAP has been one of the most effectively run assistance programs I have seen in my 30+ years working in the utility industry. Through proactive communication, a strong technical team, and sound action plans, Promise been extremely successful in the timely distribution of much-needed funding.
George B. Hayes, P.E.
Director of Utilities, Chesterfield County, VA
During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever, we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.
Tony Parrott
CEO at Louisville and Jefferson County Metropolitan Sewer District, KY
Promises made, promises kept... Some time ago we promised to repair our broken, aged water system and get the resources that were necessary. As we had these discussions time and time again, we were met by residents who expressed concerns over their water billing. We said that we would fight for equity in the water billing practice and process... Promise has done a tremendous job. Promise is the reason we are here today (providing millions in water bill relief to Jackson residents).
Chokwe Antar Lumumba
Mayor of the City of Jackson, MS
Newsroom
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Press\
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Promise featured in Forbes 2024 list of Next Billion-Dollar Startups\
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Forbes\
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August 14, 2024 \
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Press\
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Promise featured in Forbes 2024 list of Next Billion-Dollar Startups\
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Forbes\
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August 14, 2024
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Press\
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Improving Human Dignity is an Engine of Scale\
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Masters of Scale\
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June 21, 2022 \
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Press\
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Improving Human Dignity is an Engine of Scale\
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Masters of Scale\
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June 21, 2022
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Case studies\
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How Louisville Made an Overdue Upgrade to Assistance Programs and Improved the Utility-Customer Relationship\
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US Water Alliance\
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June 4, 2021 \
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Case studies\
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How Louisville Made an Overdue Upgrade to Assistance Programs and Improved the Utility-Customer Relationship\
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US Water Alliance\
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June 4, 2021
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Press\
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Promise CEO Phaedra Ellis-Lamkins Interviewed by Forbes\
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Forbes\
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August 15, 2024 \
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Press\
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Promise CEO Phaedra Ellis-Lamkins Interviewed by Forbes\
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Forbes\
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August 15, 2024
We’re here to help.
Our team includes security professionals who cut their teeth in support of national security and defense projects. Safeguarding sensitive information and ensuring the highest level of protection for your data is always mission critical.