详细内容
Inbox\
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Shared inbox helpdesk for all your support channels. Built for your team. Chat\
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Live chat with automated messaging, chatbots, and video calls for your website or web app. Chatbots\
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Automate every business opportunity with pre-built and custom chatbots. Push Campaigns\
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Increase re-engagement and boost sales with targeted push notification campaigns.
AI\
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BETA\
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Leverage the power of AI to help you respond, create, and summarize. FAQ\
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Customizable and embeddable FAQ center to help customers help themselves. Status Page\
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Keep customers informed by alerting them when there’s an incident or outage. Live\
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Get more sales with real time customer activity monitoring and personal messages.
AI-Powered Conversations. Happier Customers.
Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses.
Start Re:amaze for free
Free 14-day trial. No credit card required
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Re:amaze helps amazing companies deliver better customer service and customer engagement.
Consolidate all your customer support channels and respond faster than ever before.
ONE SEAMLESS CUSTOMER HELPDESK
Re:amaze combines email, live chat, video call, social media, mobile SMS, VoIP, and push notification conversations seamlessly so your support team can focus on creating amazing customer experiences. Collaborate with teammates using assignments, notes, and shared views.
Automate common tasks using machine learning and create macros with natural language so customer messages never slip through the cracks.
MANAGE MULTIPLE BUSINESSES IN ONE PLACE
Easily manage your customer conversations from multiple storefronts or websites, whether you have one or one hundred. Our full featured helpdesk will help you look professional and maximize efficiency.
Jeff Newman
Co-Founder and
CMO at BuiltBar
The difference between what we had before Re:amaze and now has been incredible. Re:amaze has truly reinvented our customer service model, and in amazing ways.
Attract and convert more customers using AI chat features.
Start the Conversation
Send automated and targeted messages to customers for better engagement using Cues.
Help Customers Faster
Chat with customers in real-time, even when you're not at your desk. Set customizable Office Hours to manage expectations. Use AI to instantly suggest full replies, improve your drafted messages, and generate quick responses or templates, ensuring your team can provide faster, more consistent support. Chatbots can also assist with common questions.
Customer Interactions at your Fingertips
Preview customer's message as they type so you're always a step ahead. Use our unique Peek functionality to co-browse.
Olga
Animatron
What we love about Reamaze is the fact that it helps us provide better support to our customers. It's easy to keep track of the conversations that our team is involved in and give timely replies to all the questions. Without Reamaze, it would be cumbersome to manage all our communication channels.
Transform your customer support with AI-powered tools and insights.
AI-POWERED SUPPORT FOR FASTER ANSWERS
Help customers find answers faster with AI-powered suggestions and article creation. AI can automatically suggest relevant FAQs, assist in drafting new articles, and analyze conversations to provide useful insights.
SMARTER CONVERSATIONS WITH AI ASSISTANCE
Let AI assist with customer replies, summarize long conversations, and gauge sentiment to improve response quality. With AI handling repetitive tasks, your team can focus on more complex inquires.
Know your customers. Empower your team with real time customer data.
Live Dashboard
Monitor customers’ browsing activity, shopping data, and geolocation on your site and message them directly.
Customer Data Insights
View custom profile data about your customers when they chat with your team. Use AI to instantly scan for conversation sentiment and generate concise summaries, ensuring agents have the complete context at a glance. Automatically pull data from 3rd party apps or integrate your own app data via our SDK.
Davis
Printful
We’ve grown with Reamaze from just 1 operator to almost 30 now. We joined because of the simplicity and stayed for how they continue to execute on new stuff.
Educate Customers with built-in Help Centers and FAQs.
Customizable and Branded for your Business
Offer your customers organized self-service support with rich topics and articles. Drastically reduce content creation time with AI-powered article generation, giving you instant drafts to refine and publish.
Embeddable or Self-Hosted
Your FAQ can be displayed as a Help Site on the domain of your choice, embedded inline on your existing website, displayed within Chat, and used to power your Re:amaze chatbots.
Adam
Ellusionist
Reamaze has fundamentally changed how we interact with our customers and the speed with which we support them. It offers us central place to track all customer issues and inquiries and the tight integration with all of our existing systems had us up and running in a matter of minutes.
All the bells and whistles to impress customers. Re:amaze is loaded with awesome features to help you succeed.
Cues
Proactively engage customers with messages and calls to action based on automated triggers and rules.
Contact Forms
Customizable contact forms with dependent fields for your app or website. Automate form responses with Workflows.
Satisfaction Surveys
Measure and gauge your team's effectiveness with automated qualitative and quantative surveys.
Workflows
Automate common workflows with custom triggers on incoming conversations.
Quick Answers
Use response templates and searchable FAQ articles to respond to your customers quickly.
Tags
Create tags as an admin or add tags on the fly for better organization and intuitive automation.
Role Permissions
Customizable roles and permissions for each agent ensures dashboard privacy and admin controls.
Peek
Frictionless co-browsing to get a peek at your customers' roadblocks in real time.
Team Presence
See when your team is viewing and replying to customer conversations.
Office Hours
Set your office hours, vacation days, and individual staff shifts to ensure customers never get left in the dark.
Reporting
Stay on top of your conversation volume and response times with built in reporting features.
Multibrand
Manage multiple support sites for multiple brands in one Re:amaze account.
Re:amaze Mobile helps you keep customers close while on the go.
Available on iOS and Android
Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you're on the go.
Integrate your favorite apps to keep your team running in sync and on point.
Unite your team
Got a unique workflow? We've got an app for that. Reamaze works with the tools your team already loves so you don't have to change. Simply connect and bring Reamaze with you.
Build your own
Integrate with your own data backend by building a custom data module within your support dashboard.
Kat
Moviepilot
In order to optimize communication with over 30 million fans, we required a tool which would seamlessly integrate all of our channels into one manageable interface. Reamaze solved that problem for us.
Let's get started
Start with the 14 Days Free Trial, then you will be able to pick a plan in your account settings.
Start Re:amaze Free. Go for it!
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Still unsure?
Contact our support team
to get more details. We're happy to simplify things even more.
Join thousands of teams using Reamaze to impress customers.
Find out how with a free account.
Get Started - It's Free!
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We accept all major credit cards, wire payments, and cheques.
What is your return policy?
Buy in confidence! Your satisfaction is our guarantee. Any product returned within 30 days in unopened, resellable condition will receive a full refund.
How much is shipping?
Regular ground shipping is free for all orders over $50. We also offer priority shipping for an additional flat-rate charge of $4.99.
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We usually reply within an hour.
Absolutely, are you referring to your most recent order# 141109?
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That's because we use Re:amaze!
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