详细内容
The #1 Live Chat and AI Chatbot platform for Microsoft Teams, Slack, and Google Chat
Simplify and scale your team using your existing tools. Bring AI-powered web chat, WhatsApp, Messenger, and SMS conversations in one shared team inbox available in Teams, Slack, Google Chat and Zoom. Let AI handle 75% of your questions.
Multi-Channel Inbox
AI Chatbots
Unlimited Team Members
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Increase
Customer Happiness
Increase
Customer Happiness
Customer Engagement
Customer Growth
Combine the power of AI with the personal touch of your team. Easily trained, and endlessly flexible, leverage our advanced AI chatbots in your business to see real cost savings and sales improvement.
🧡 Keep Customers Happy
Deliver Seamless, Real-Time Support—Right From Your Team's Favorite Tools
Provide instant, high-quality customer support from Microsoft Teams, Slack, Google Chat, Zoom, or our intuitive web-based chat console.
No new tools to learn. No extra tabs. Just streamlined support where your team already works.
Chat Without Context Switching
Respond to customer inquiries directly inside Teams, Slack, or Zoom—faster replies, happier customers.
Familiar Tools, Better Conversations
Use your existing collaboration platforms to manage customer support.
Get Started in Minutes
Install Social Intents Live Chat in under 5 minutes—no developers required.
💸 Reduce Support Costs
Automate Conversations, Capture More Leads, and Drive Sales with AI
Let AI do the heavy lifting. Use AI-powered chat and AI custom actions to reduce support volume, qualify leads, create tickets, and boost conversions—without increasing headcount.
Automate with Smart AI Chatbots
Answer common questions instantly, pre-qualify leads, and escalate to human agents when needed.
Capture and Route Leads Effortlessly
Push chat transcripts and captured leads directly into your CRM, help desk, or marketing tools.
Engage at the Right Moment
Connect with customers in real time—right when they're ready to buy.
Lower Costs, Close More Deals
Free up your team by letting chatbots handle repetitive tasks while focusing agents on high-value conversations.
💬 What Our Customers Are Saying
See How Businesses Use Social Intents to Boost Engagement, Delight Customers, and Drive Real Results
Manju S
What do you like best about the product? It allows me to create multiple groups, chats and teams. There is no lag at all and it works smoothly. Staying in contact with team members is imperative in WFH world. Staying connected is very easy with it. What do you dislike about the product? Nothing yet. I like it very much. First time I needed time to a hang of it. What problems is the product solving and how is that benefiting you? WFH has isolated the teams a lot, it has created an office-like environment by keeping the employees connected via chat and calls.
April 5, 2025
Mason R
Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very easy to use.
April 5, 2025
MK
Matthew K
Great integration for any business using teams. Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
April 6, 2025
Vikram S
What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media.
April 5, 2025
Manju S
What do you like best about the product? It allows me to create multiple groups, chats and teams. There is no lag at all and it works smoothly. Staying in contact with team members is imperative in WFH world. Staying connected is very easy with it. What do you dislike about the product? Nothing yet. I like it very much. First time I needed time to a hang of it. What problems is the product solving and how is that benefiting you? WFH has isolated the teams a lot, it has created an office-like environment by keeping the employees connected via chat and calls.
April 5, 2025
Mason R
Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very easy to use.
April 5, 2025
MK
Matthew K
Great integration for any business using teams. Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
April 6, 2025
Vikram S
What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media.
April 5, 2025
Manju S
What do you like best about the product? It allows me to create multiple groups, chats and teams. There is no lag at all and it works smoothly. Staying in contact with team members is imperative in WFH world. Staying connected is very easy with it. What do you dislike about the product? Nothing yet. I like it very much. First time I needed time to a hang of it. What problems is the product solving and how is that benefiting you? WFH has isolated the teams a lot, it has created an office-like environment by keeping the employees connected via chat and calls.
April 5, 2025
Mason R
Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very easy to use.
April 5, 2025
MK
Matthew K
Great integration for any business using teams. Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
April 6, 2025
Vikram S
What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media.
April 5, 2025
Manju S
What do you like best about the product? It allows me to create multiple groups, chats and teams. There is no lag at all and it works smoothly. Staying in contact with team members is imperative in WFH world. Staying connected is very easy with it. What do you dislike about the product? Nothing yet. I like it very much. First time I needed time to a hang of it. What problems is the product solving and how is that benefiting you? WFH has isolated the teams a lot, it has created an office-like environment by keeping the employees connected via chat and calls.
April 5, 2025
Mason R
Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very easy to use.
April 5, 2025
MK
Matthew K
Great integration for any business using teams. Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
April 6, 2025
Vikram S
What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media.
April 5, 2025
Manju S
What do you like best about the product? It allows me to create multiple groups, chats and teams. There is no lag at all and it works smoothly. Staying in contact with team members is imperative in WFH world. Staying connected is very easy with it. What do you dislike about the product? Nothing yet. I like it very much. First time I needed time to a hang of it. What problems is the product solving and how is that benefiting you? WFH has isolated the teams a lot, it has created an office-like environment by keeping the employees connected via chat and calls.
April 5, 2025
Mason R
Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very easy to use.
April 5, 2025
MK
Matthew K
Great integration for any business using teams. Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
April 6, 2025
Vikram S
What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media.
April 5, 2025
Baylor M
Great support. I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!
April 6, 2025
Joshua S
The technology is so easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.
April 6, 2025
Alisha K
This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.
April 6, 2025
James H
Perfect solution, easy to integrate and best online support I've ever had! Overall: I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!
April 6, 2025
Baylor M
Great support. I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!
April 6, 2025
Joshua S
The technology is so easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.
April 6, 2025
Alisha K
This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.
April 6, 2025
James H
Perfect solution, easy to integrate and best online support I've ever had! Overall: I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!
April 6, 2025
Baylor M
Great support. I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!
April 6, 2025
Joshua S
The technology is so easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.
April 6, 2025
Alisha K
This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.
April 6, 2025
James H
Perfect solution, easy to integrate and best online support I've ever had! Overall: I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!
April 6, 2025
Baylor M
Great support. I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!
April 6, 2025
Joshua S
The technology is so easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.
April 6, 2025
Alisha K
This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.
April 6, 2025
James H
Perfect solution, easy to integrate and best online support I've ever had! Overall: I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!
April 6, 2025
Baylor M
Great support. I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!
April 6, 2025
Joshua S
The technology is so easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.
April 6, 2025
Alisha K
This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.
April 6, 2025
James H
Perfect solution, easy to integrate and best online support I've ever had! Overall: I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!
April 6, 2025
Carter V
Marketing Director
Our team has been using Social Intents for the past six months, and it has significantly streamlined our communication and support process. The Microsoft Teams integration allows us to manage customer questions easily without leaving the Teams environment. Here are some of the benefits we've seen: - Real-Time Chat Integration: The live chat functionality helps us resolve customer issues quickly, improving response times and customer satisfaction. - AI Chatbots: The ChatGPT integration allows us to handle questions after hours when our agents are not available. This has helped increase our conversion rates. - Easy Setup: The onboarding process was smooth, and we had the tool up and running within a few hours. - Reliable: Whether we’re handling 5 or 50 chats, the system runs without hiccups.
April 6, 2025
Russel L
Rapid deployment and also the way it feeds into Microsoft Teams was great for use as our staff use this software daily. It uses Microsoft Teams which we already used so staff were able to hit the ground running.
April 5, 2025
Sarah N
We've had this app for a little over a year. I use it everyday, multiple times a day. The app is reliable - we are now expanding our usage of it. We've gotten great feedback since installing it. Whenever I need assistance Social Intents agents are available on their own Live Chat and ready to help. Great application!
April 5, 2025
Kelly D
Great integration for any business using teams. Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
April 5, 2025
Carter V
Marketing Director
Our team has been using Social Intents for the past six months, and it has significantly streamlined our communication and support process. The Microsoft Teams integration allows us to manage customer questions easily without leaving the Teams environment. Here are some of the benefits we've seen: - Real-Time Chat Integration: The live chat functionality helps us resolve customer issues quickly, improving response times and customer satisfaction. - AI Chatbots: The ChatGPT integration allows us to handle questions after hours when our agents are not available. This has helped increase our conversion rates. - Easy Setup: The onboarding process was smooth, and we had the tool up and running within a few hours. - Reliable: Whether we’re handling 5 or 50 chats, the system runs without hiccups.
April 6, 2025
Russel L
Rapid deployment and also the way it feeds into Microsoft Teams was great for use as our staff use this software daily. It uses Microsoft Teams which we already used so staff were able to hit the ground running.
April 5, 2025
Sarah N
We've had this app for a little over a year. I use it everyday, multiple times a day. The app is reliable - we are now expanding our usage of it. We've gotten great feedback since installing it. Whenever I need assistance Social Intents agents are available on their own Live Chat and ready to help. Great application!
April 5, 2025
Kelly D
Great integration for any business using teams. Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
April 5, 2025
Carter V
Marketing Director
Our team has been using Social Intents for the past six months, and it has significantly streamlined our communication and support process. The Microsoft Teams integration allows us to manage customer questions easily without leaving the Teams environment. Here are some of the benefits we've seen: - Real-Time Chat Integration: The live chat functionality helps us resolve customer issues quickly, improving response times and customer satisfaction. - AI Chatbots: The ChatGPT integration allows us to handle questions after hours when our agents are not available. This has helped increase our conversion rates. - Easy Setup: The onboarding process was smooth, and we had the tool up and running within a few hours. - Reliable: Whether we’re handling 5 or 50 chats, the system runs without hiccups.
April 6, 2025
Russel L
Rapid deployment and also the way it feeds into Microsoft Teams was great for use as our staff use this software daily. It uses Microsoft Teams which we already used so staff were able to hit the ground running.
April 5, 2025
Sarah N
We've had this app for a little over a year. I use it everyday, multiple times a day. The app is reliable - we are now expanding our usage of it. We've gotten great feedback since installing it. Whenever I need assistance Social Intents agents are available on their own Live Chat and ready to help. Great application!
April 5, 2025
Kelly D
Great integration for any business using teams. Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
April 5, 2025
Carter V
Marketing Director
Our team has been using Social Intents for the past six months, and it has significantly streamlined our communication and support process. The Microsoft Teams integration allows us to manage customer questions easily without leaving the Teams environment. Here are some of the benefits we've seen: - Real-Time Chat Integration: The live chat functionality helps us resolve customer issues quickly, improving response times and customer satisfaction. - AI Chatbots: The ChatGPT integration allows us to handle questions after hours when our agents are not available. This has helped increase our conversion rates. - Easy Setup: The onboarding process was smooth, and we had the tool up and running within a few hours. - Reliable: Whether we’re handling 5 or 50 chats, the system runs without hiccups.
April 6, 2025
Russel L
Rapid deployment and also the way it feeds into Microsoft Teams was great for use as our staff use this software daily. It uses Microsoft Teams which we already used so staff were able to hit the ground running.
April 5, 2025
Sarah N
We've had this app for a little over a year. I use it everyday, multiple times a day. The app is reliable - we are now expanding our usage of it. We've gotten great feedback since installing it. Whenever I need assistance Social Intents agents are available on their own Live Chat and ready to help. Great application!
April 5, 2025
Kelly D
Great integration for any business using teams. Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
April 5, 2025
Carter V
Marketing Director
Our team has been using Social Intents for the past six months, and it has significantly streamlined our communication and support process. The Microsoft Teams integration allows us to manage customer questions easily without leaving the Teams environment. Here are some of the benefits we've seen: - Real-Time Chat Integration: The live chat functionality helps us resolve customer issues quickly, improving response times and customer satisfaction. - AI Chatbots: The ChatGPT integration allows us to handle questions after hours when our agents are not available. This has helped increase our conversion rates. - Easy Setup: The onboarding process was smooth, and we had the tool up and running within a few hours. - Reliable: Whether we’re handling 5 or 50 chats, the system runs without hiccups.
April 6, 2025
Russel L
Rapid deployment and also the way it feeds into Microsoft Teams was great for use as our staff use this software daily. It uses Microsoft Teams which we already used so staff were able to hit the ground running.
April 5, 2025
Sarah N
We've had this app for a little over a year. I use it everyday, multiple times a day. The app is reliable - we are now expanding our usage of it. We've gotten great feedback since installing it. Whenever I need assistance Social Intents agents are available on their own Live Chat and ready to help. Great application!
April 5, 2025
Kelly D
Great integration for any business using teams. Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
April 5, 2025
Free testimonials with Surva.ai
“Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. The live chat technology is so easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day”
Joshua S.
Education Management
“Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom.”
James H
Marketing and Advertising
“Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.”
Russel L.
Web Developer
“We've had this app for a little over a year. I use it everyday, multiple times a day. The app is reliable - we are now expanding our usage of it. We've gotten great feedback since installing it. Whenever I need assistance Social Intents agents are available on their own Live Chat and ready to help. Great application!”
Sarah N
Designer
“I love the easy integration with slack. I use this at work to communicate with my coworkers”
Leonard K
Technical Lead
Chat With your Website Visitors in 3 Easy Steps
Step 1
Connect Live Chat With Teams, Google Chat, Slack, Zoom, or Webex.
Connect Social Intents to your MS Teams, Slack, Zoom, or Webex after registering for your free trial.
Next, select a channel, team, or space that you want to send requests to. Any new live chat conversation will be sent here.
Step 2
Embed Live Chat Snippet On Your Website
Next, embed your live chat code snippet in your web page or use our dedicated plugins for Shopify, WordPress, Bigcommerce, or Wix.
Also choose additional customer channels like WhatsApp, Facebook Messenger, or SMS. All messages will be sent to your team inbox.
Step 3
Let AI Handle the Routine—While Your Team Takes Over When It Matters
Train your AI chatbot on your website content, PDFs, and documents to automate common questions—then seamlessly escalate to human agents when needed. With powerful Custom Actions, connect your chatbot to live data sources and APIs to answer complex questions, trigger workflows, or retrieve account-specific information—all in real time.
Everything you need for Live Chat Customer Service and Online Sales.
Pre-chat surveys, quick replies, proactive chat invites, targeting rules, 1-click chatbot training,
and tons of customization options.
Customizable Chat WidgetCanned responses, proactive chat invites, targeting rules, Zapier integration, and more.
Unlimited Team MembersSet up as many team members as needed. No per agent pricing. Grow live chat as your team grows.
3rd Party IntegrationsGet your leads, tickets, and transcripts to your existing CRM, Ticketing, and Lead systems.
14-Day Free Trial + 100% No-Risk Guarantee!
Choose a plan that’s packed with the best features for engaging your visitors, creating customer loyalty, and driving sales. Unlimited members, flat pricing.
Payment frequencyBilled MonthlyBilled Annually
Starter
$39$49/month(billed annually)
-
1 Chat Widget
-
1 Website Domain
-
Up to 3 Agent Seats
-
200 Chat conversations/month
-
ChatGPT, Gemini, and Claude Models
-
200 AI Trained URLs
Basic
$69$79/month(billed annually)
-
2 Chat Widgets
-
2 Website Domains
-
Unlimited Agent Seats
-
1000 Chat conversations/month
-
Message Shortcuts
-
Free ChatGPT Integration
-
ChatGPT, Gemini, and Claude Models
-
1000 AI Trained URLs
-
WhatsApp, SMS, Messenger Channels
Pro
$99$132/month(billed annually)
-
5 Chat Widgets
-
5 Website Domains
-
Unlimited Team Members
-
5000 Chat conversations/month
-
Message Shortcuts
-
Free ChatGPT Integration
-
ChatGPT, Gemini, and Claude Models
-
5000 AI Trained URLs
-
Automatic URL Retraining
-
WhatsApp, SMS, Messenger Channels
-
Up to 5 WhatsApp Numbers
-
Cross Teams Chat Transfers
-
Remove Co-Branding/White Label
Business
$199$265/month(billed annually)
-
10 Chat Widgets
-
10 Website Domains
-
Unlimited Agent Seats
-
10000 Chat conversations/month
-
Message Shortcuts
-
Free ChatGPT Integration
-
ChatGPT, Gemini, and Claude Models
-
10000 AI Trained URLs
-
Automatic URL Retraining
-
Cross Teams Chat Transfers
-
WhatsApp, SMS, Messenger Channels
-
Up to 10 WhatsApp Numbers
-
Remove Co-Branding/White Label
-
Real-time Auto-Translation
Agency/Reseller
-
Includes 10 Sub-Accounts/Clients
-
10 Chatbots (1 per sub-account)
-
10,000 Chat Conversations/Month
-
10,000 AI Trained URLs or Articles
-
Branded Client Portal
-
You Set Pricing & Bill Your Clients Directly
-
White Label Chatbots
-
Add More Chatbots: $20/month each
Flat rate, monthly subscription
$299/month
Faqs
Have any Questions?
Can't find the answer you're looking for? Chat with us.
Chat With Us →
Who should use Social Intents?Small businesses, entrepreneurs, marketers, and anyone who wants to improve their sales. Especially teams that use Microsoft Teams, Slack, Zoom, or Google Chat.
Is there a Free Trial?Yes! We offer a 14-Day free pro trial with all the bells and whistles to make sure you love the product. Cancel at any time and there are never any contracts.
Can I use live chat on multiple websites?Yes - absolutely! Each of our plans supports a tiered number of websites. So just pick a plan that fits your needs.
Do I have to sign a contract?No! There are no contracts and you can cancel at any time.