详细内容
Train and QA your human and AI agents
Make every customer interaction better, faster, and more consistent with the optimization platform for human and AI agents.
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See how it works
AI that closes the loop from insight to improvement.
Review 100% of interactions in seconds.
See the full picture of customer interactions across phone, live chat, video, and email support, at a glance.
Generate custom trainings for agents.
Coach reps with AI simulations that look, act, and sound like your real customers.
Watch customer satisfaction increase.
QA and training work together to improve every conversation—whether human or AI.
Loved by our customers
Teams love Solidroad not just for the results, but for how it’s reshaped the way they train, coach, and grow.
"This approach has transformed how we train our team—more efficient, more engaging, and ultimately better for our customers."
Marissa Taylor
Manager Product Support
Case study
50%
Faster ramp time
33%
Increase in resolution speed
Support,sales,andsuccessteamsuseSolidroadtoraisethebaroneverycustomerinteraction—withfasteronboarding,sharpertraining,andbetterperformanceacrosstheboard
Built by CX experts
Our team brings deep experience from category-leading CX companies.
Enterprise-grade security
We are SOC 2 and ISO27001 certified and follow rigorous security protocols.
Dedicated partnership and support
Our team works closely with yours to ensure adoption, impact, and long-term success.
- Consistent Quality Assurance
Targeted Skills Development
Higher CSAT scores
Automated Review Workflows
Fewer Escalations Over Time
Clearer Coaching Priorities
Real-Time Performance Visibility
- Consistent Quality Assurance
Targeted Skills Development
Higher CSAT scores
Automated Review Workflows
Fewer Escalations Over Time
Clearer Coaching Priorities
Real-Time Performance Visibility
- Consistent Quality Assurance
Targeted Skills Development
Higher CSAT scores
Automated Review Workflows
Fewer Escalations Over Time
Clearer Coaching Priorities
Real-Time Performance Visibility
- Quicker Ramp Times
Scalable Training Simulations
Individualized Agent Feedback
QA Insights for AI Agent Tuning
Less Time Spent on Call Reviews
Fewer Knowledge Gaps
Improve QA Without Hiring More
- Quicker Ramp Times
Scalable Training Simulations
Individualized Agent Feedback
QA Insights for AI Agent Tuning
Less Time Spent on Call Reviews
Fewer Knowledge Gaps
Improve QA Without Hiring More
- Quicker Ramp Times
Scalable Training Simulations
Individualized Agent Feedback
QA Insights for AI Agent Tuning
Less Time Spent on Call Reviews
Fewer Knowledge Gaps
Improve QA Without Hiring More
Raise the bar for every customer interaction
Book a demo
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