详细内容
The knowledge platform for better, faster customer service
Speed up your support agents and help more customers self-serve with personalized knowledge, powerful Al and process automation.
4.8 out of 5
Best Reviewed on Gartner Peer Insights
Knowledge with the highest ROI
80%Decrease in support tickets
“We’re giving customers quick and accurate resolutions and freeing up technicians to tackle complex tasks.”
Justin Wilder
Service Manager
20%Reduction in resolution time
“Our agents are finding the right answers a lot faster! They, and our customers, are super happy.”
Julien Talbot
User Support Project Manager
58%Reduction in training time
“Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.”
Andrea Eskanos
Customer Success Enablement
58%Reduction in training time
“Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.”
Andrea Eskanos
Customer Success Enablement
80%Decrease in support tickets
“We’re giving customers quick and accurate resolutions and freeing up technicians to tackle complex tasks.”
Justin Wilder
Service Manager
20%Reduction in resolution time
“Our agents are finding the right answers a lot faster! They, and our customers, are super happy.”
Julien Talbot
User Support Project Manager
58%Reduction in training time
“Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.”
Andrea Eskanos
Customer Success Enablement
80%Decrease in support tickets
“We’re giving customers quick and accurate resolutions and freeing up technicians to tackle complex tasks.”
Justin Wilder
Service Manager
20%Reduction in resolution time
“Our agents are finding the right answers a lot faster! They, and our customers, are super happy.”
Julien Talbot
User Support Project Manager
58%Reduction in training time
“Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.”
Andrea Eskanos
Customer Success Enablement
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Create the absolute best knowledge for customer support
Stonly enables you to create articles and interactive guides that handle support situations 10x better than a standard knowledge base. With Stonly knowledge:
- Customers easily resolve issues without getting overwhelmed.
- Agents always follow complex processes correctly.
- AI provides reliable help based on the right knowledge.
Make it easy for people to find and use your knowledge
Giveagentsthe guidance they need to solve each ticket in the flow of work.Empowercustomersto self-serve when and where they need help. Use your data to surface the right content every time.
See how Stonly integrates with:
- Zendesk
- Freshdesk
- Salesforce
- ServiceNow
- Other platforms
Set up AI and knowledge to work better together
Provide confident answers backed by your verified, structured knowledge with our Conversational AI Bot.
Automatically summarize tickets, suggest the right path to resolution, and generate responses with our AI Agent Assist.
If you're using a different AI provider, our API preserves your guide structure so LLMs perform better.
92%
accuracy in
responses
71%
self-serve
success rate
Everything you need to manage knowledge at scale
Versioning
Access Rights
Feedback
Templates
User-level Analytics
Multimedia Editor
Metadata
Scheduled Publishing
Workflow Editor
Custom Design
Pageview Analytics
Modules
Tagging
Collaboration Tools
Auto-Translate
Reusable Snippets
WYSIWYG Editor
Code Blocks
View Management
Content Migration
Review Flows
Custom Reporting
SEO Optimization
Content Segmentation
Content Health
Versioning
Access Rights
Feedback
Templates
User-level Analytics
Multimedia Editor
Metadata
Scheduled Publishing
Workflow Editor
Custom Design
Pageview Analytics
Modules
Tagging
Collaboration Tools
Auto-Translate
Reusable Snippets
WYSIWYG Editor
Code Blocks
View Management
Content Migration
Review Flows
Custom Reporting
SEO Optimization
Content Segmentation
Content Health
Support Agent Knowledge
Make it easy for support agents to find information quickly and follow processes correctly every time. Learn more
42
Faster Resolution Time
72
Fewer Agent Errors
Customer Self-Service
Guide customers to self self-solve more issues, including the complex ones that take a lot of support team resources. Learn more
80
Decrease In Support Tickets
65
Higher First Touch Resolution
Integrated with all of your tools and processes
See how top companies use Stonly
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RemoteLock Boosts Service Efficiency for 40 Million Users with Stonly\
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Read the story
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Devialet Deflected 90% of Expected Tickets During a Major Software Update\
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Read the story
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How Tonal Equipped Support Agents to Handle Complexity with Confidence\
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Read the story
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Motus Reduces Escalations by 85% with Stonly\
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Read the story
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Fastned Cut Agent Onboarding Time in Half with Stonly\
\
Read the story
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Zeel’s Support Team Finds the Right Solutions 30% Faster with Stonly\
\
Read the story
\
\
Siemens Delivers Proactive In-App Support Without Engineering Lift\
\
Read the story
\\
\
RemoteLock Boosts Service Efficiency for 40 Million Users with Stonly\
\
Read the story
\
\
Devialet Deflected 90% of Expected Tickets During a Major Software Update\
\
Read the story
\
\
How Tonal Equipped Support Agents to Handle Complexity with Confidence\
\
Read the story
\
\
Motus Reduces Escalations by 85% with Stonly\
\
Read the story
\
\
Fastned Cut Agent Onboarding Time in Half with Stonly\
\
Read the story
\
\
Zeel’s Support Team Finds the Right Solutions 30% Faster with Stonly\
\
Read the story
\
\
Siemens Delivers Proactive In-App Support Without Engineering Lift\
\
Read the story
\
\
RemoteLock Boosts Service Efficiency for 40 Million Users with Stonly\
\
Read the story
\
\
Devialet Deflected 90% of Expected Tickets During a Major Software Update\
\
Read the story
\
\
How Tonal Equipped Support Agents to Handle Complexity with Confidence\
\
Read the story
\
\
Motus Reduces Escalations by 85% with Stonly\
\
Read the story
\
\
Fastned Cut Agent Onboarding Time in Half with Stonly\
\
Read the story
\
\
Zeel’s Support Team Finds the Right Solutions 30% Faster with Stonly\
\
Read the story
\
\
Siemens Delivers Proactive In-App Support Without Engineering Lift\
\
Read the story
See why thousands of top support teams choose Stonly for their knowledge
Get a demo
“Stonly is intuitive, user-friendly, and provides significantly better guidance for our customers.”
Patrick O’KeefeVP of Customer Experience, Anedot
English
Platform
Capabilities
Interactive Guides Knowledge Base AI Answers The Widget Checklists Contact Forms Guided Tours Surveys
Integrations
Zendesk Integration Salesforce Integration Freshworks Integration ServiceNow Integration
Use cases
Customer Knowledge Base AI Chatbot Self-Serve Troubleshooting Support Agent Decision Trees New User Onboarding
Solutions
Support Agent Knowledge Self-Serve Support
Industries
Contact Centers Insurance Marketplaces Banks & Financial Retail
Resources
Resource Library Templates Help Center Blog
Company
Platform
Solutions
Resources
Company
English
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