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3x More Conversions & Retention, Powered by AI-Driven Omnichannel
Intelligent AI automation, seamless multi-channel integration, and a unified customer experience—all in one powerful platform.
AI That Sells, Not Just Chats
Accelerate conversions on every channel with AI Agents that guide customers from first touch to purchase.
Personalize to Optimize
Customize your AI chatbot’s tone, prompts, and persona to deliver more natural, brand-aligned conversations that convert.
Smart Bot, Simple Setup
Build a powerful, GenAI Chatbot in minutes without writing a single line of code in one dashboard.
AI-Driven Lead Filtering
Automate your lead generation and filtering process, so your team can focus on high-potential prospects.
Switch to Human, Automatically
Enable automatic handover from chatbot to human agents based on fully customizable criteria.
One Platform. Thousands of Conversations.
Powered by AI, TapTalk helps you respond faster, meet customer needs, and deliver a consistent experience across all channels.
Business Automation Advanced Broadcast Comprehensive Report All-in-One Inbox
GenAI Chatbot helps handle repetitive tasks, speed up workflows, and boost your team’s efficiency.
Send targeted promotions and updates to your customers, and track broadcast delivery status in real time.
Get automatic, in-depth reports on your business, from agent performance to every customer conversation.
Manage customer interactions across multiple chat platforms in one centralized dashboard for a more efficient workflow.
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TapTalk Supports Businesses in Achieving Success
Ikhwan Mulyadi\
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Astro Technologies\
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“With the assistance of TapTalk, we have established a seamless omnichannel system that allows us to effectively engage in customer conversations. This enables us to promptly respond to and handle incoming messages from customers.”\
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Fernando & Maya\
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BPK Penabur Jakarta\
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“TapTalk emerged as a solution, allowing us to use a single central number for all 79 BPK Penabur school branches. Now, we have a more organized communication system by streamlining the communication flow with TapTalk.”\
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Sarah & Davin\
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MakeWebEasy\
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"We feel that TapTalk is one of the best solutions for our business, especially for communicating with clients. Since using TapTalk, the conversion time, which used to take 15-30 minutes from the first client message now takes less than 5 minutes to receive a reply."\
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Luthfi\
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Abangbersihin\
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“TapTalk can provide us with a comprehensive overview of all customer chats handled by each admin transparently and give us a better understanding of admin performance and efficiency in managing our customer services.”\
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Nyimas & Ayu\
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Glafidsya\
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"Since we have 8 branches and 20 admins, we often struggled to manage incoming messages from various platforms. With TapTalk, managing customer chats has become much easier and can be handled more quickly."\
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Banny Archard\
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ToffeeDev\
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“TapTalk is the solution that enhances our effectiveness and efficiency. Now, everything is centralized in one dashboard, allowing our entire sales team to access it simultaneously and boost the productivity of our sales team.”\
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FAQ
Selamat datang di TapTalk.io! Apa itu OmniChannel?
Omnichannel adalah platform integrasi berbagai saluran yang digabungkan menjadi satu sistem manajemen untuk meningkatkan kepuasan pelanggan dan pengalaman pelanggan.
Dalam hal customer support, omnichannel menyatukan berbagai saluran perpesanan dalam platform yang sama. Omnichannel fokus pada perjalanan pelanggan dalam berkomunikasi dengan perusahaan, sehingga kualitas pengalaman yang didapatkan menjadi lebih mulus.
Social Media apa saja yang bisa diintegrasikan ke OneTalk?
Anda bisa mengintegrasikan channel WhatsApp SME, WhatsApp Business API, Instagram DM, FB Messenger, Twitter DM, Live Chat dan LINE
Bagaimana cara mengintegrasi channel ke OneTalk?
Berikut dokumentasi yang bisa dipelajari untuk mengintegrasikan channel Social Media ke dashboard OneTalk
https://docs.taptalk.io/onetalk-omnichannel-documentation/onetalk-channel-integration
Apa itu Chatbot? Fitur apa saja yang tersedia?
Chatbot adalah program kecerdasan buatan yang dapat mensimulasikan percakapan (atau obrolan) dengan pengguna melalui aplikasi perpesanan, situs web, aplikasi seluler, atau melalui telepon.
Terdapat dua jenis Chatbot yang disediakan oleh TapTalk, yaitu dalam bentuk FAQ Chatbot dan Assign Topic Chatbot.
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What is OneTalk?
A single dashboard to manage WhatsApp, Twitter, FB Messenger, Telegram, LINE and email to elevate your sales, marketing, and support experience. A single dashboard to manage WhatsApp, Twitter, FB Messenger, Telegram, LINE and email to elevate your sales, marketing, and support experience.
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