AI Customer Service Platform | Typewise

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Decrease effort

50% time savings with advanced automation and intelligent assistance.

Multi-agent orchestration

Reduce setup and maintenance effort by >90%.

Hybrid intelligence

Combine AI and human expertise seamlessly for complex tasks.

Company AI model

Fine-tuned to your brand’s unique tone of voice.

Automate service at scale while keeping control

Boost customer satisfaction and reduce costs with next-gen AI you can trust.

AI Supervisor Engine

Intelligent Service Orchestration

Routes every inbound request across email chat or messaging to the right AI or human agent for fast and accurate resolutions.

Smart human handover

Seamlessly pass cases to human agents 
when needed—such as highly complex situations or upset customers.

Channel- and brand-specific communication style

Adapt messaging to each channel and uphold your brand’s unique tone.

Multilingual support

Communicate confidently in 50+ languages.

AI Agents

Autonomous Case Handling

Go beyond scripted replies—our AI Agents “think” through each inquiry for smarter, more human-like interactions.

Smart human handover

Handle complex logic and decision-making 
instead of relying on rigid scripts.

Perform advanced tasks

Adapt messaging to each channel and uphold your brand’s unique tone.

Full scalability

Set up automated case handling in minutes and 
expand step-by-step with no downtime.

AI Assistant

Empower Agents with AI

Supercharge your team with an AI assistant that handles mundane tasks and continuously learns from your agents.

Magic Reply

Auto-draft email and chat responses using past messages, knowledge bases, and your communication rules.

Real-time Translation

Automatically translate incoming messages and responses into 26+ languages.

AI Copilot

Chat with the entire knowledge hub to locate.

Message Optimizer

Refine responses in real time to match your brand guidelines.

Text Prediction

Predict and auto-complete entire sentences and paragraphs for faster replies.

Grammar Check

Ensure flawless, professional communication by catching errors on the fly.

Runs within any web application, instantly embed in your existing tools.

Knowledge & Actions Hub

Seamless Integrations & Workflows

Quickly connect to your existing knowledge, tools, and workflows in one platform.

200+ Ready-to-Use Connectors

Instantly sync CRMs, ERPs, knowledge bases, websites, and APIs without heavy IT overhead.

Frictionless Deployment

Get set up in minutes and realize immediate value, without complex migrations.

Insights Hub

AI-Powered Insights

Discover patterns, detect anomalies, and turn your conversations into actionable insights.

Book a demo

Usage & performance analytics

Track time savings, ticket volume, AHT, and agent-specific metrics in real time.

Conversation Intelligence

Classify inquiries, measure customxer sentiment, and detect anomalies before they escalate.

Quality assurance

Automate quality scoring and monitoring for every case, upholding service excellence.

Achieve 4-6X ROI

Boost operational efficiency and customer engagement to reduce costs and increase revenue.

Calculate your ROI

Enterprise Ready

Fast, enterprise-grade deployment

Scalable and compliant

200+ integrations

Lightning-fast deployment

Trusted by world’s leading brands

Read more cases

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25% \
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Workload automation\
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We see everything from routine maintenance to urgent breakdowns, and we need to respond quickly and precisely in whichever language our customers speak.\
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Ralf Wilmes\
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Project Manager Customer Uptime Center at IVECO\
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30% \
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Increase in efficiency\
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“Typewise led to an average time saving of 20 to 30% in customer service. The integration went smoothly and acceptance was high as the AI was trained with historical customer communications.”\
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Joshua Martic\
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Innovation Projects Specialist \
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19% \
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Increase in Efficiency\
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"The AI program has fundamentally changed the way we handle customer queries.”\
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Joanna O’Hanlon\
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Customer Service Representative\
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17% \
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Increase in efficiency\
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“We save time, while providing personalized customer service.”\
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Shantal Heiniger\
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Deputy Head of Customer Service and Innovation Project Leader at Planzer\
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Typewise is a really useful AI plugin which helps customer service agents work easier\
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Enrico Mulazzi,\
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Project Manager\
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“This tool significantly improves the quality and understandability of communication.”\
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Guido Messere\
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Director Service Center\
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We built Typewise to help companies work better

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Rating by G2 users \
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Rating by OMR users

"Im really impressed, with Typewise!"\
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Robin N.\
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Mid-Market (51-1000 emp.)

“Quality improvement and efficiency through Typewise. Very easy to integrate. Short instructions for users. SPOC for Customer Success Good grammar and spell checking." \
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Jürg H.\
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Mid-Market (51-1000 emp.)

"Wonderful time saver built by collaborative Team. It supports our clerk on their daily writing activities. The time saving is measurable and the impact our time to market significant."\
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Philipp M.\
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Mid-Market (51-1000 emp.)

Consistency amongst the users with Snippets, time-saving efficiency gains, and customer support is amazing, and it was a smooth integration.\
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Dawn M.\
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id-Market (51-1000 emp.)

"Typewise is a really useful AI plugin which helps customer service agents work easier"\
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Enrico M.\
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Mid-Market(51-1000 emp.)

“Simple integration as a browser extension”\
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Daniel\
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1001+ employees

“Easy to integrate with great benefits and experience”\
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Marco\
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DPD (Schweiz) AG

"Makes work so much easier"\
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Urs K.\
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Mid-Market (51-1000 emp.)

Previous testimonialNext testimonial

Backed by

Frequently Asked Questions

Get quick answers about Typewise’s features, ROI, integrations, and supported channels to help you get started faster.

How much time can Typewise save my support team?

Enterprises typically see 50%+ agent time savings after deploying Typewise’s AI. Savings come from automatic ticket triage, suggested replies grounded in your knowledge base, and faster wrap-up (summaries, tagging, and dispositioning).

What ROI can we expect from Typewise?

Most enterprise companies report 5–10× ROI in year one through automated resolution and higher CSAT/NPS. Using the AI Assistant alone, companies typically see 3–4× ROI driven by reduced Average Handling Time (AHT) and more consistent first-time resolution.

How quickly can we go live?

Most teams go live in 1–2 days. Connect your inbox/CRM, ingest core knowledge sources, define hand-off criteria, and start with a small pilot queue before ramping.

How do integrations work?

We provide pre-built API integrations for major CRMs/ERPs and support webhooks and REST for everything else. We also leverage the Machine Context Protocol (MCP) where appropriate to keep integrations fast and future-proof.

What is a partial resolution?

A partial resolution is when the AI intentionally hands off a conversation to a human based on your criteria (e.g., low confidence, risk, or policy exceptions). The agent completes that step, then the AI resumes. Partial resolutions are tracked separately so you can see where humans add the most value.

Can we automate customer experience if we have legacy systems?

Yes. Use manual actions for steps that can’t be automated (e.g., a legacy mainframe screen). The AI hands off just that step and takes the ticket back afterward. We log how often these actions occur and how long they take so you can build a business case for future upgrades.

Which channels are supported?

Typewise is omni-channel: email, web chat, WhatsApp, SMS, and major social messaging channels. (Voice workflows are on the roadmap.)

How much time can Typewise save my support team?

Enterprises typically see 50%+ agent time savings after deploying Typewise’s AI. Savings come from automatic ticket triage, suggested replies grounded in your knowledge base, and faster wrap-up (summaries, tagging, and dispositioning).

What ROI can we expect from Typewise?

Most enterprise companies report 5–10× ROI in year one through automated resolution and higher CSAT/NPS. Using the AI Assistant alone, companies typically see 3–4× ROI driven by reduced Average Handling Time (AHT) and more consistent first-time resolution.

How quickly can we go live?

Most teams go live in 1–2 days. Connect your inbox/CRM, ingest core knowledge sources, define hand-off criteria, and start with a small pilot queue before ramping.

How do integrations work?

We provide pre-built API integrations for major CRMs/ERPs and support webhooks and REST for everything else. We also leverage the Machine Context Protocol (MCP) where appropriate to keep integrations fast and future-proof.

What is a partial resolution?

A partial resolution is when the AI intentionally hands off a conversation to a human based on your criteria (e.g., low confidence, risk, or policy exceptions). The agent completes that step, then the AI resumes. Partial resolutions are tracked separately so you can see where humans add the most value.

Can we automate customer experience if we have legacy systems?

Yes. Use manual actions for steps that can’t be automated (e.g., a legacy mainframe screen). The AI hands off just that step and takes the ticket back afterward. We log how often these actions occur and how long they take so you can build a business case for future upgrades.

Which channels are supported?

Typewise is omni-channel: email, web chat, WhatsApp, SMS, and major social messaging channels. (Voice workflows are on the roadmap.)

Can’t find the answer you’re looking for?

Our team is here to help with anything from setup to advanced integrations.

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