AI Messaging for Hotels

Smarter guest messaging. More satisfied guests.

Viqal automates guest communication through trusted channels like WhatsApp. Freeing your team to focus on real hospitality.

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Meta Tech Provider

AI Assistant · Virtual Concierge · Guest Journey · PMS Integration · AI Chatbot

AI built for hospitality, delivered through trusted channels

With 98% open rate, WhatsApp beats traditional channels like email

Hotel teams spend hours answering the same guest questions — from check-in times to parking info — across WhatsApp, email, and calls. It slows response times, hurts guest satisfaction, and leaves little room for real hospitality. Viqal’s AI automates communication across the guest journey, handling FAQs, upsells, and service requests instantly on trusted channels like WhatsApp.

Meet our AI Assistants\

Send proactive campaigns that drive action

Automate personalized WhatsApp messages to engage guests and increase revenue.

Reach guests at the perfect moment; before arrival, during their stay, or after checkout. From upsell offers to online check-in reminders and guest review requests, Viqal’s proactive WhatsApp campaigns keep conversations active and generate measurable results.

Explore proactive WhatsApp campaigns\

Upsells that drive revenue and delight your guests

Automate personalized offers at the right moment in the guest journey without adding work for your team.

Viqal uses live PMS and guest data to send personalized upsell offers through WhatsApp and other channels. Guests can upgrade rooms, extend stays, or add services with one tap, boosting revenue and guest satisfaction.

Explore automated upselling\

Connecting with your existing systems

Deep two-way integration that goes beyond data syncing; it executes actions in real time.

Viqal automates operational tasks directly through WhatsApp and other channels, from changing bookings and sending invoices to syncing check-ins and managing upsells. It uses live PMS data to segment messages, personalize communication, and keep every guest interaction accurate and effortless.

See all integrations\

53%

Guests that actively engage with Viqal's AI Guest Assistant

93%

Guest inquiries that get automated via WhatsApp

€46

Extra upsells made via Viqal's AI Guest Assistant per room/month

98%

Of guests open WhatsApp messages within minutes

Hotels That Run Smoother with Viqal

These properties reduce workload, automate 90% of inquiries, and boost revenue.

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“Viqal fits perfectly with our operational model. It gives us the flexibility to adapt the experience to every single property we manage, from compact city studios to large standalone villas.”\
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Here&There Properties \
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Italy

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“Guests now receive their MEWS check-in link directly in WhatsApp, making the process simple for them and lighter for our front desk.”\
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El Josemari Youth Hostel \
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Spain

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"One of the best companies when it comes to WhatsApp and upselling solutions — offering a wonderful solution, timely follow-up, and trustworthy commitments."\
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Suknai Hotels & Resorts \
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Saudi Arabia

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"Viqal significantly reduces our manual workload. Guests enjoy a seamless experience with instant answers to their questions."\
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Hazlewood Castle \
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United Kingdom

More customer stories

AI assistance across the entire guest journey

Viqal’s AI Assistants guide both guests and non-guests from first contact to check-out — fully synced with your PMS and communication channels.

Meet our AI Assistants\

Pre-booking

1

AI Public Assistant

• Website WhatsApp Widget
• New bookings

Booking

2

AI Guest Assistant

• Booking confirmation
• Arrival info
• WhatsApp Proactive Messaging

Pre-Stay

3

AI Guest Assistant

• Online check-in
• Early check-in
• Ask arrival time
• Upselling

Arrival

4

AI Guest Assistant

• Arrival instructions
• Digital keys
• Welcome message

In-stay

5

AI Guest Assistant

AI Public Assistant

• Team inbox / issue handling
• Upsell / reservations / partners
• QR code generator for walk-ins & group bookings

Departure

6

AI Guest Assistant

• Ask check-out time
• Late check-out
• Share guest invoice

Post-Stay

7

AI Guest Assistant

• Guest reviews
• WhatsApp Marketing Campaigns
• Repeat bookings

Getting started with Viqal is simple

From integration to automation — we help you connect, launch, and continuously optimize your AI assistants for maximum impact.

Phase

01

Connect

Integrate Viqal with your PMS and guest channels like WhatsApp, Messenger and the Web Widget.

See Integrations

Phase

02

Personalize

Customize your AI Assistants to match your property’s tone and workflow. Define guest journeys, automated responses, and upsell triggers based on PMS data, ensuring every interaction feels personal, natural, and perfectly on-brand.

See Assistants

Phase

03

Launch

Go live and let Viqal handle guest communication, upsells, and service requests automatically. Our team is ready to assist from kickoff to impact.

Get Started