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AI-powered solutions for everye-commerce challenge
Yuma empowers e-commerce brands to grow revenue and CSAT
BOOST YOUR STORE – BOOK A DEMO
30-day free trial
Automate 40% of tickets in 1 month
Upsell by 3% in 7 days
Yuma’s suite of products:
Support AI
Sales AI
Social Ai
Chat Ai
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Yumaisthee-commerce AIplatformthatgrowsrevenueandimprovescustomer satisfactionbefore,during,andafterpurchases.
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Support Ai
Sales Ai
Social Ai
Chat ai
Fully automate ticket resolutions, boost CSAT, and save money.
Scale your support seamlessly
Be consistent across channels
Ensure AI safety and accuracy
TOP ACTIONS:
Order Status
Exchanges
Billing Issues
Returns
WISMO
Refunds
Support AI
Sales Ai
Social Ai
Chat ai
Boost revenue with personalized customer interactions.
Increase AOV and ARV
Lower cart abandonment rate
Decrease noisy interactions
TOP ACTIONS:
Order Value
RPV
Conversion
CAR
Intent
Behaviour
Interventions
Support AI
Sales Ai
Social Ai
Chat ai
Turn social conversations into conversions, automatically.
Deliver instant engagement
Create quality interactions
Handle social and reviews
TOP ACTIONS:
Comments
Mentions
Reviews
Reputation
Conversations
Brand Voice
Support AI
Sales Ai
Social Ai
Chat ai
Experience the full power of AI natively in your chat.
Get instant, intelligent support
Deploy in less than 5 mins
Create personnalized nudges
TOP ACTIONS:
Real-Time
Chat
AI-Agents
Support
Conversations
Insights
Boost your customer satisfaction & revenue with Yuma AI
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Support AI
24/7 support, here for you
CHAT AI
Fast checkout guide
sales ai
Personalized deals
SOCIAL AI
Instant help anytime
AI-powered solutions for every e-commerce challenge
From boosting average order value to handling order inquiries, Yuma’s AI Agents solve your toughest shopping challenges effortlessly.
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Resolve common questions instantly with zero human agent time\
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Social AI\
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Safeguard your brand across all social platforms\
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Social AI\
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Detect comment intent and respond with the right tone\
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Support AI\
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Track automation health with real-time status updates\
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Sales AI\
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Drive revenue growth using deep shopper insights\
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Sales AI\
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Upsell to shoppers showing high purchase intent\
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Support AI\
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Monitor customer satisfaction with survey-based feedback\
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Sales AI\
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Boost average order value (AOV) across all shoppers\
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Social AI\
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Turn social comments into private chats that drive sales\
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Chat AI\
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Improve chat quality with accurate, context-rich responses\
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Support AI\
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Automate product exchanges for size or color\
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Sales AI\
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Increase conversion rate (CR) with timely nudges\
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Social AI\
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Track every social mention of your brand in real time\
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Chat AI\
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Deliver real-time support that feels human and helpful\
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Support AI\
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Resolve billing issues and payment failures automatically\
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Sales AI\
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Reduce cart abandonment rate (CAR) and reclaim sales\
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Social AI\
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Auto-reply to 5-star reviews on Trustpilot & Yotpo\
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Chat AI\
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Add instant AI assistance to every page of your website\
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Support AI\
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Instantly process returns and refunds with zero agent time\
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Sales AI\
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Maximize Revenue Per Visitor (RPV) Effortlessly\
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Chat AI\
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Add AI-powered instant support with just three lines of code\
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We offer a seamless integration across your usual set of e-commerce tools & plugins
Yuma’s original AI-driven support engine efficiently resolves more than half of your tickets. Save time, reduce costs, and deliver consistent customer service.
All our E-Commerce Integrations
Learn how Yuma drives revenue, satisfaction & savings for top brands
Omnie’s partnership with Yuma has boosted automation, cut response times, improved customer satisfaction, and enabled 24/7 multilingual support.
Omnie & Yuma AI
Transforming E-Commerce Support
150K
Tickets processed in Dec 2024 alone
Yuma's AI is configured to detect sensitive tickets and escalate them to human agents, ensuring empathy and nuanced responses when it matters most.
Slashed 87% in overall response time
More efficient and automated
79%
Automated of all customer support tickets (and growing)
70%
Automation of a massive volume of customer support tickets
87.5%
Slashed in First Response Time (FRT)
Clove achieved 68% automation, cut first response time from a day to 3 minutes, and gained a 3x ROI in just three months with Yuma AI.
Clove achieved 3x ROI and 68% automation
They cut costs by 25% in 3 months
Why e-commerce leaders love their Yuma experience
“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”
Amy Kemp
Director, Omnichannel Customer Experience
“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”
Martin Thiebaut
Founder & CMO
“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”
Gabe Walker
CX Manager
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Martin T.
Co-Founder - CMO
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Sarah A.
Director of Customer Experience
Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Gabe W.
CX Manager
Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.
Romane M.
Care Ops
The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.
Marcu M.
Data reporting and AI implementor for customer service
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Martin T.
Co-Founder - CMO
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Sarah A.
Director of Customer Experience
Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Gabe W.
CX Manager
Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.
Romane M.
Care Ops
The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.
Marcu M.
Data reporting and AI implementor for customer service
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Martin T.
Co-Founder - CMO
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Sarah A.
Director of Customer Experience
Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Gabe W.
CX Manager
Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.
Romane M.
Care Ops
The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.
Marcu M.
Data reporting and AI implementor for customer service
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Martin T.
Co-Founder - CMO
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Sarah A.
Director of Customer Experience
Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Gabe W.
CX Manager
Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.
Romane M.
Care Ops
The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.
Marcu M.
Data reporting and AI implementor for customer service
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Martin T.
Co-Founder - CMO
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Sarah A.
Director of Customer Experience
Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Gabe W.
CX Manager
Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.
Romane M.
Care Ops
The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.
Marcu M.
Data reporting and AI implementor for customer service
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Martin T.
Co-Founder - CMO
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Sarah A.
Director of Customer Experience
Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Gabe W.
CX Manager
Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.
Romane M.
Care Ops
The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.
Marcu M.
Data reporting and AI implementor for customer service
The Word Is Out: What the Press is Saying About Yuma
“The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily — but not exclusively — Shopify merchants. Yuma’s platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both relevant and customized to the support agents“
“Yuma.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%.“
“Yuma AI’s top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.“
“Yuma AI’s top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.
AI early adopters in the e-commerce space benefited last holiday season, but the tech has become even more common this year, says Guillaume Luccisano, the founder and CEO of Yuma AI, a company that automates customer service for sellers that use Shopify. Some merchants that used Yuma AI during the Black Friday shopping craze automated more than 60% of their customer-support tickets, he says. While some people lament having to deal with a bot instead of a person, Luccisano says the tech is getting better, and people are mostly concerned about whether their problem is getting solved, not whether the email came from a real person or generative AI.“
Yuma Updates: Insights, Innovations & Announcements
Latest news
Yuma AI releases Deep Search: a new way to talk to your tickets and uncover your Customer Voice
Deep Search transforms the support inbox into an always-on Customer Voice engine. Instead of static dashboards, teams can now converse with their data and surface real customer insights in minutes.
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