详细内容
Customer Feedback Analytics and VOC Platform
Create value from the voice of your customer.
All user conversations are automatically unified and analyzed with AI. Actionable insights on customers, products, and service experiences.
No future spam. No obligations. Let's chat.
Trusted by the fastest growing companies\
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Learn more\
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Without Zefi
Scattered feedback and missed opportunities
Feedback scattered across multiple tools
Hours wasted manually tagging feedback data
Missed insights due to lack of granularity
To stop drawing in scattered feedback
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With Zefi
Single source of truth for actionable insights
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Single source of truth for customer feedback
Automatic customer feedback tagging with AI
Real-time analytics and alerts to track insights
To learn how to save some busy work
Churn reduction
-18%
Driven by root-cause fixes and early signal alerts
CSAT growth
+12 pt
T hanks to clear insights into customer needs
Support tickets reduction
-26%
By fixing the problems upstream and reducing repeated tickets
Discover our product in 4 simple steps
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Collect Feedback \
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No more 0 answers surveys 2\
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Centralize Feedback \
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No more scattered feedback 3\
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Extract Insights \
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No more feedback manual tagging 4\
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Act on Insights \
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No more stakeholders misalignment
1
Collect relevant user feedback at scale
Use In-product surveys with advanced targeting to collect feedback at the right moment.
To learn how we can help you collect better feedback
2
Centralize and automatically categorize user feedback
Create a unique source of truth for your user feedback.
To see in action how to centralize all your customer data
“
Partnering with Zefi has been a game-changer! We can now effortlessly delve into the voice of the customer, enabling us to save countless hours in our feedback analysis, develop our product more accurately, and proactively anticipate churn.
Federico Benjamin Minini
Chief Experience Officer @Smartness
To discover how to save hours every week
“
Zefi enables us to create customized dashboards for monitoring the quality of our assistance. It assists us in identifying areas for process improvement and provides valuable insights. It is an outstanding solution for understanding and enhancing the customer experience.
Claire Pauze
Customer Operations Team Leader @ Qomodo
To discover how to improve your support quality
Slide 2 of 2.
3
Analyze and extract value from user feedback at scale
Drive growth, reduce your costs, and stay ahead of the competition thanks to advanced analytics and real-time granular insights.
To explore with us all the analytics solutions
4
Act based on feedback and close the loop
Inform decisions, align stakeholders and close the loop with your customers thanks to digest and workflow automations.
To start acting proactively. No spam, just a quick discovery call
“
Zefi helps our discovery process everywhere. We analyze huge amounts of data in minutes and close the feedback loop with our customers much faster. We're able to understand when something goes wrong and where. Figuring out what to build next now takes us hours instead of days.
Francesco Tai Bernardelli
Marketing Manager @ Akiflow
Learn how Zefi can support your discovery process
“
The team at Zefi is building the new standard for Voice of the Customers tools. They have created a sensational solution to extract insights from scattered feedback with no effort and no time.
Fausto Maglia
Chief Operating Officer @ The Data Appeal Company
To discover a new, simpler way of analyzing user feedback
Slide 2 of 2.
All your data in one place
Effortless onboarding in no time
Zefi integrates with all the tools used by your teams in seconds
Freshdesk
Zendesk Sell
Apple Store
Google Play Store
Jira
Intercom
Zendesk
Notion
Slack
Hubspot
Google Drive
Youtube
Klaviyo
Tally
KNO Shopify
Zoho Desk
Tiledesk
Re:Amaze
Discourse
Mixpanel
Customer.io
Pendo
Google My Business
Freshsales
Close CRM
Zoho CRM
Amazon S3
Snowflake
Survey Monkey
Delighted
Kustomer
G2
Trustpilot
Typeform
TikTok
Trello
Clickup
Asana
Pipedrive
Salesloft
Salesforce
Keap
Gong
Microsoft Teams
Discord
Front
Gmail
Can't see an integration you work with?
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Security grade
Thought and designed to have enterprise-level security
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Data Security - encrypted data at rest and in transit for all of our customers
Cloud Security - no user data leaves our AWS virtual private cloud
ISO 27001
Requirements for handling personal data as defined by the General Data Protection Regulation (GDPR) laws
Ongoing
SOC2
SOC II Type II, area-specified privacy requirements, and custom SLAs
Ongoing
SSO
User authentication with single sign-on
Ongoing
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Impeccable Support
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Bettina Meddings\
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Head of Research @ Unobravo
As seen on
Extract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
Chat with us with no obligations
Chat with Zefi
December 2025
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We won't waste your time or spam you afterwards
Still have doubts?
Can I integrate Zefi with my current tools?
Yes, we have a set of more than 100 native integrations and you can connect all your tools in just a few clicks. The onboarding is quick and the Zefi Customer Success team will take care of all of it. In a couple of days you'll have all your customer interactions centralized into Zefi. You can see a list of the main integrations directly from here.
Which functions or departments can get the most out of Zefi?
Zefi helps for the most product, leadership, voice of customer and customer experience teams but our objective is to help your entire company create a customer-centric culture. For this reason, customer support, marketing and sales teams generally use Zefi as well to find user feedback to back their convictions quickly.
Feel free to take a look at how Zefi can help:
How much does it cost?
Our pricing is tailored to your needs and mainly depends on the data sources and volume of feedback you want to analyze. Schedule a quick call to let us know about your need and we'll provide you with the best offer for you.
What can I use Zefi for?
Zefi helps product development teams collect and consolidate their data and build custom taxonomies using large language models to automate tagging. Product and Customer Experience teams use Zefi to surface answers to the most pressing customer questions, identify the most critical pain points to solve, and validate what customers care about the most.
How much montly feedback should I have to get value from Zefi?
We recommend that teams have at least 600 combined feedback records from all sources (support tickets, social, communities, etc.) monthly.
To remove any doubts you might still have.
Chat with us with no obbligations
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Demo call Zefi Product Team
December 2025
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Get a free, tailored analysis of your customer feedback
For which channel would you like to receive the audit? *
Google Play
Apple Store
Trustpilot
Other
1M+ pieces of feedback have been analyzed by our technology. Get your insights
Whatis your email? *
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No future spam. No obligations. Just a free audit.
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Zefi AI | Transform Voice of the customers into value from Zefi.ai on Vimeo
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