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DESwitch from Word & PDF to modern docs that are structured, searchable, and secure
Centralized Documentation Instant Answers to Customers & Teams
Create, publish, and manage knowledge bases, step-by-step guides, user manuals & SOPs with a complete AI-powered documentation suite.
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Trusted by thousands of businesses across 150+ countries
All your Docs Secure, Organised & Searchable
Knowledge Base
Documentation
User Manuals
SOPs
Step-by-Step Guide
Switch from Word, Docs & PDFs
Instant online help for customers & teams, 24/7.
4.7/5 rating on Capterra
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Turn ideas into documents with Eddy AI
AI Search
Deliver instant, ChatGPT-style answers that get straight to the point, saving your customers from raising a support ticket.
AI Writing Agent
Generate a complete, step-by-step documentation just by uploading a video, text file, audio, or prompt.
AI Chatbot
Deliver 24/7 support using a smart, documentation-driven chatbot that reduces support costs.
AI Glossary
Bridge the knowledge gap by auto-generating glossaries that simplifies technical jargon.
Text to Audio
Convert your documents to natural-sounding audio so users can listen to them anytime, anywhere.
Article Summarizer
Turn complex documents into clear, concise summaries so customers & support teams get answers faster.
Not sure if Document360 is the right fit?
Let AI help you decide. Ask AI for an unbiased answer on why teams choose Document360.
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Drive real documentation results
Reduce Support Tickets
Relevant FAQs and AI Search help customers find answers instantly, reducing inbound tickets by 30%.
30%
Cost Saving
Intelligent automation trims down support costs by up to 40%, without compromising service quality.
40%
Reduced SLA
AI search delivers accurate answers in under a minute, drastically improving SLA compliance.
< 1 Min
Our customers say it best
- 30% reduced support calls
The positive impact can be also demonstrated by the decrease in number of support calls received by the IT helpdesk, where 30% fewer calls per week were recorded compared to the period prior to the knowledge base implementation.
Dr. Karim Seghir
Chancellor, Ajman University
- 30% increase in traffic to documentation site.
With Document360's advanced analytics, SafeBreach gained insights to refine its content strategy further. It has led to a 30% increase in traffic to their documentation site.
Gideon Behrensmeyer
Head of Product Training and knowledge, SafeBreach
- 15% reduced support tickets
The implementation of Document360 resulted in a notable 15% reduction in support tickets than we had the year before.
Thibaut De Robien
CEO, Fastmag
Connect your tech stack
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Search & share support content without leaving Freshdesk.
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Search for any help docs within Salesforce using AI Search.
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Manage queries & access help docs directly from Zendesk.
Made with Document360
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NHS
Airtable
Whatfix
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Sisense
Gong
NHS
Airtable
Whatfix
Soothe
Sisense
One platform to solve all your knowledge base challenges
Why Document360?
96%
of users say Document360 is easy to use.
95%
of users say Document360 met their business requirement.
11 Months
is all it took our users to drive a positive return on investment.
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