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AI AGENT PLATFORM FOR CUSTOMER SUPPORT & SERVICE TEAMS
Enterprise AI Agents for Every Customer Moment
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Why Forethought is the undisputed AI in CX leader
Fully Agentic
Forethought’s AI agents don’t just understand intent—they reason, decide, and take action using your business policies to deliver end-to-end AI customer support.
Trained on Your Data
Forethought's AI agents learn from your past tickets and help center content to deliver accurate, personalized AI customer service from day one.
Multi-Agent System
Deploy AI agents that collaborate across your customer journey by identifying, solving, classifying, and supporting your team without added overhead.
Leading the market with unmatched results
Forethought is the leading AI agent for customer support platform—recognized by G2 for ROI and customer satisfaction. Our AI Agents don’t just automate, they deliver. Want to see for yourself? Try a proof of concept.
Read the 2025 Benchmark Report
roi
15x
Average return on investment
Decreased Response Time
55%
Average reduction in first response time
Up to
98%
Resolution rate
Read the 2025 Benchmark Report
Forethought Multi-Agent System
AI agents for smarter customer support
Take a sneak peek behind the scenes with our interactive demo.
our multi-agent system
From insights to resolution—AI agents that do it all
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AI-Surfaced Insights
Fix gaps before they become problems.
Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, optimize AI workflows, and lower costs.
Omnichannel Agent
Resolve issues instantly across any channel.
Deliver personalized, human-like, 24/7 AI customer support across chat, email, voice, and more—all from one customer experience AI platform.
Smarter Ticket Classification
Get every ticket to the right agent, fast.
Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically—driving faster, more efficient responses.
Agentic AI Copilot
Empower human agents with an AI copilot.
Give agents real-time insights, next steps, and intelligent responses with AI workflows—all without ever leaving your helpdesk.
Read customer success stories
Upwork Reduces Time to Resolution by 50% with Forethought
“We were working with a different company before. They don’t brand themselves as an AI product because they work differently–I had to train every workflow myself. We had thousands of workflows built that were often duplicated that answered questions incorrectly. It became a big monster that was too complicated to manage”
Alix Perez
Project Manager for Chatbot & Help Center Products
90%
Accuracy & coverage in classifying new tickets
50%
Reduction in time to resolution
65%
Average self-serve rate
Cotopaxi Hits 168% ROI in Six Months with Forethought
“When implementing Forethought—going from our old chatbot to the new one—the biggest thing was the ability to route customer questions automatically through specific intents.”
Alexia Bench
Consumer Insights Manager
4.5
CSAT
28%
Increase in deflection rate
168%
ROI
YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve
“We would drown in tickets if we didn’t have Solve’s 80% deflection,” Trojan said. “We’d have to hire three full-time agents focused on customer support to maintain our team’s current workload if we were to try to replace it with human support.”
Michael Trojan
User Success Specialist (AI)
80%
Ticket deflection rate
4.0
CSAT
Solutions By ROLE & INDUSTRY
Scalable enterprise AI agents for support teams
Forethought helps enterprise support teams deliver faster resolutions, empower agents, and create exceptional customer experiences—whether you operate globally or regionally.
ROLE
Support Agents
Resolve issues faster and deliver the kind of support customers remember—for all the right reasons.
INDUSTRY
SaaS
Enhance customer satisfaction by resolving issues instantly and scale effortlessly with AI agents built for the fast-paced world of SaaS.
Integration
Helpdesk
Integrate Forethought with leading helpdesks to empower your customer service team, lower costs, and improve key support metrics.
ROLE
Operations
Streamline processes, reduce ticket volume, and optimize support operations with AI built for scale.
INDUSTRY
Ecommerce and Retail
Deliver faster resolutions, reduce returns, and create happier customers with a team of AI agents.
Trusted by brands delivering exceptional service
Recent Press
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“What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.”
Forbes
This Startup Raised $17 Million to Take On Customer Service With AI
“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.”
TechCrunch
Battlefield winner Forethought adds tool to automate support ticket routing
“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.”
Entrepreneur
4 Ways Artificial Intelligence Is Shaping the Future for Businesses Big And Small
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\Support that’s faster, smarter, and more human
Free your team to focus on high-value customer conversations that build lasting customer relationships.
Still deciding?
Explore how support teams succeed with Forethought Learn how Forethought’s multi-agent system works See how Forethought started and where we’re headed
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