详细内容
Cut complexity with AI-powered service |
NEW
Product Launch 2025
Uncomplicate your IT and customer service
Freshworks provides enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences.
Trusted by 75,000+ businesses worldwide
Powerful solutions to unlock loyalty, efficiency, and growth
IT Service Management
FreshserviceUncomplicated, AI-assisted ITSM.
Customer Service
FreshdeskModern, AI-assisted customer service.
Freddy: Agentic AI that reasons, acts, and resolves
Explore Freddy AI See what’s new
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Designed for ease, built for value
Faster implementation. Better ROI. Totally transparent costs. Freshworks delivers enterprise-grade performance without the enterprise-level complexity.
97%
CSAT
Hello, happiness.
Looking for higher satisfaction scores? Solve more customer and employee issues, more quickly and easily. People love that.
See the Customer Service Benchmark Report
74%
first contact resolution (FCR)
Get answers. Get going.
Agentic AI gives users the freedom to find, fix, and finish their issues with a click.
See the Freshservice Benchmark Report
~2m
average chat resolution
Solve customer issues sooner
AI agents cut the number of tickets to solve; you cut your resolution time, and boost productivity.
See the Customer Service Benchmark Report
77%
faster handling time
Automate to accelerate
Advanced ticketing, automation, and built-in AI. Better, faster service has arrived.
See the Freshservice Benchmark Report
Join 73,000+ companies uncomplicating service delivery
"Automation was one of the driving factors in the selection of Freshservice."
Ali ChitsazSenior Manager, Global Digital Workplace
Get the insights you need
IT Service Management
The AI-empowered CIO4 technology leaders reveal the strategies for making AI real, relevant, and uncomplicated
Customer Service
2025 Customer Service Benchmark ReportCompare your support metrics with benchmarks from 32,000+ teams. Uncover AI trends and tactics to boost your performance.
Other Resources
Guides, stories, and playbooks to support every step of your journey
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Customer service, rewiredSee how AI solves key CS challenges in Forrester's Freshworks study. 
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The CIO’s ITSM playbookExplore insights from 225 global IT decision-makers. 
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Tap into the power of people + AIExplore how AI is transforming workplace and IT efficiency.
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Free to try. Fast to scale.
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Resources
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Explore our library of case studies, product tours, webinars and insights.
Elevate Your Customer Service with AI-driven Ticketing.
- 75% reduction in ticket resolution time
- Less than 3 month payback period
- 54 hours per agent per year saved with automations
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