详细内容
Master Professional Follow-Up Communications
Download our acknowledgment and follow-up email templates to ensure every client interaction builds trust and sets clear expectations for next steps.
Check Your Inbox!
Your professional follow-up email templates are in your inbox – use them to create seamless client communications that keep projects moving forward.
Creating Better Beta Invitations
Download our beta invitation email templates to build excitement, attract quality testers, and launch successful beta programs that drive product success.
Check Your Inbox!
Your beta invitation templates are in your inbox – use them to recruit engaged testers and create buzz around your next product launch.
Close Every Issue with Confidence
Download our follow-up with resolution email templates to ensure customers feel heard, problems are clearly resolved, and satisfaction is confirmed.
Check Your Inbox!
Your follow-up with resolution email templates are in your inbox – use them to turn resolved issues into opportunities for stronger customer relationships.
Never Miss Critical Customer Feedback
Download our internal customer feedback alert templates to ensure your team stays informed about important customer insights and can respond quickly to emerging issues.
Check Your Inbox!
Your internal feedback alert templates are in your inbox – implement them to create a responsive team culture that acts on customer insights immediately.
Transform Feedback Into Actionable Insights
Download our internal feedback dashboard template to organize, track, and visualize customer feedback data for smarter business decisions.
Check Your Inbox!
Your internal feedback dashboard template is in your inbox – use it to turn scattered customer feedback into clear, actionable insights that drive improvement.
Get Professional Email Templates That Actually Work
Download our proven acknowledgment and thank you email templates to save time and strengthen client relationships with every message you send.
Check Your Inbox!
Your email templates are on their way – start using them today to create more professional communications that get results.
Turn Every Email Into a Support Opportunity
Download our acknowledgment and support resource email templates to help clients while strengthening relationships through helpful, proactive communication.
Check Your Inbox!
Check your inbox for the support resource email templates that will help you provide value in every client interaction while building stronger partnerships.
Automate Your Support Ticket Process
Your auto-ticket trigger template is in your inbox – implement it today to create a seamless, automated support system that responds instantly to customer needs.
Check Your Inbox!
Check your inbox for the support resource email templates that will help you provide value in every client interaction while building stronger partnerships.
Trustworthy answers to all of your customer feedback questions
Thematic is an AI-powered platform that transforms noisy open-ended text into accurate and layered insights. Empower everyone with the understanding to be customer-led and save thousands of hours.
Meet the feedback analytics platform for innovative industry leaders
Uncovering actions that will improve results for your customers and business
2x
Increase in NPS by uncovering top churn issues
With Thematic, we can walk teams through top issues while showing them specific feedback. We can set up our product roadmap better with clearer information about what people want.
Sam Gribben
CEO
69%
Reduction in Calls after taking action on Thematic insights
Thematic lets us quickly turn unstructured feedback from across channels into clear insights that directly inform our product roadmap and corporate strategy.
Michael Sherwood
Head of Digital Experience
20 points
Increase in NPS after aligning teams around customer insights
With Thematic everyone has data at their fingertips to see how they can improve customer processes, every day. Thematic is a one stop shop to find out what customers think about your company and what you can do to make them think more highly of you.
Matt Schoolfield
Manager of Commercial Analytics & VOC
$200k +
Saved in labour by automating feedback coding with Thematic
Thematic enabled the product team and leadership to quickly dig into the biggest problems, at a city and a national level, within minutes. It saved us a lot of researcher time and company money, giving us time to delve into issues and identify solutions.
Arianna McClain
Director of Insights
95%
Reduction in analysis time by automating different sources of feedback
Off the back of the insights we’ve had the biggest lifts in NPS. Thematic helps us identify themes in customer feedback informing where our teams should focus their attention. We use Thematic to prioritize and design the changes we make.
Tania Parangi
VOC Manager
Delivering actionable insights to every corner of your business
Insights and research
Unlock the narrative between structured and unstructured data at scale, without the hassle. Save thousands of hours as you scale the impact of customer insights across the organization.
Customer experience
Identify and understand areas of improvement from your VoC. Prioritize customer issues by impact and get rich context to build empathy. Act fast on emerging trends with automated workflows.
Contact center analysis
Diagnose call times, volumes, CSAT, sentiment, and behavior. Automatically measure satisfaction and detect resolution. Trigger actions to close the loop promptly and efficiently.
Product feedback
Uncover, quantify and understand all product-related insights in minutes. Monitor real-time feedback on new features, and trigger tickets to inform iterations and resolve bugs.
Marketing
Craft more effective messaging by identifying what resonates with your audience segments. Enrich customer profiles and personalize campaigns to drive deeper connections.
Compliance
Continuously detect complaints across channels to reduce risk and swiftly resolve issues. Act early on warning signs across any channel, with automated alerts to mitigate risks.
Making it easy to transform 300K comments into competitive intelligence for every team
Best in class insights, now instantly readable
A revolutionary white box approach to feedback analytics that's insanely good at delivering accurate insights. Thematic and sentiment analysis powered by AI and quickly validated by you.
Now, cut through your analysis time and help more teams get insights with LLM powered Answers
Turn all your unstructured feedback into actionable intelligence
Insights, Research and CX teams trust Thematic to turn tons of customer feedback into the specific insights needed to help improve experiences, usage and profitability.
Connect & Combine
Connect your feedback from online reviews, chat, surveys, and more with one-click integrations. Thematic can automatically redact data, easing the way teams use feedback, in a safe and compliant way.
Tag & Theme
Thematic tags feedback for you with themes and sentiment as they emerge, and quantifies repeated themes. Use search tools to discover similar themes and get more insight. Easily modify themes with controls like edit, ignore and merge.
Slice & Dice
Analyze customer feedback through filters like product, channel, region, theme, sentiment or date. Then drill right down to the raw feedback. Automatically alert PMs or operations teams to new feature feedback or support issues.
Take Action
Push insights and trigger automated workflows across systems like Salesforce or to data lakes like Snowflake. Thematic lowers time to value, by helping you address issues 50% faster while eliminating disruptions to current processes.
We help organizations drive change with smarter insights
Getting better insights, saving costs, and helping more decision-makers improve the customer experience are some of our customer wins. Learn more below.
Prev
Next
Why our customers love us
With Thematic, things that used to take us two to three weeks to do, we can now do in ten minutes.
Matt Schoolfield
Manager of Commercial Analytics & VOC
Greyhound
Thematic has the fidelity that is required to dig deeper. It's a great tool for investigating specific issues.
Our Champion
Project Manager
On-demand food delivery service
With Thematic it is possible to get a much better idea of what the mood and importance of issues are to our customers.
Young Ly
CEO
Serato
Thematic is an extremely easy-to-use, intuitive tool, that helps us get real time insights at the click of a button.
Priya Thurai
Head of Customer Insights
Watercare
Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention.
Tania Parangi
NPS Evolution Manager
Vodafone
With Thematic, I always know what issues customers are talking about. There's no way I could do this manually - it would take literally all of my time.
Stephanie Michaud
MMGY
We can now deliver actionable, quantified insights continuously across the organization - and without the headache of manual analysis.
Our Champion
Director of Employee Engagement
Food and Beverage
eNPS insights that are awesome! I love the ability to look at themes for different segments at a high level, and then drill down to individual comments.
Miguel Rodriguez
Head of HR Program Management
DoorDash
With Thematic, we can give each function of the business clear insights on how to improve their part of a long, complex customer journey
Our champion
Customer Insights Analyst
Home Builder
With Thematic we’ve been translating customer behaviour to specific business divisions who are able to take action based off the insights, a profitable exercise. Nicholas and Nick were a great help in understanding how we can best use Thematic to understand changing and evolving customer themes.
Dustin Lewis
Senior Manager, Customer Insights
JetStar
Thematic is a very intuitive tool. It boasts a robust level of granularity allowing the user to see the general breadth of themes, dig into the sub themes and further into the sentiment of the text itself. The Thematic customer success team show great compassion and always seek to understand our specific needs.
Artem Chekovechkov
We've tried manual and automated solutions and have found Thematic to be the most effective and sustainable approach.
Troy Stanton
Head of Consumer Insights
Sky TV
We especially like how transparent the solution is. Our clients shy away from "black boxes" and need to understand (and trust) the science behind the art. We've been able to tell our clients EXACTLY what they need to focus on and most importantly, we've been able to demonstrate, with real evidence, exactly how much of an impact specific issues customers mention have on their experiences and care.
Desmond McGuirk
CEO
CFS Australasia
The results are the best I have seen from any feedback analytics software solution I have tested by a clear margin.
Dr Maurice FitzGerald
VP of Customer Experience
Hewlett Packard
Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs.
Brian Potter
Data Scientist
InfoTools
With Thematic it was clear, visual and quick to see what had an impact, or didn’t, on our NPS.
Sam Stokes
Director of Customer Experience
Melodics
We gave them data and they gave it back with themes and insights. We could easily drill down into themes and look at how they impact NPS scores. Thematic saved months of custom analysis.
Robbie Allan
Director of Product
Intercom
Thematic has a great UI and is very intuitive, with not much training required to start using the software. You need to understand what you need to do in order to change performance. Thematic does that.
Melanie Disse
Customer Research Specialist
Vodafone
Thematic makes it easy to get actionable insight from our data. I really like the way the platform is able to quantify the impact of a particular topic or theme on our customer metrics.
Carlos Ryes
Belron/Smith & Smith
Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions. Knowing where the pain points are and knowing where we’re receiving kudos from people is huge.
Ajantha Suriyanarayanan
Head of User Research
DocuSign
We’ve (used Thematic to) make sense of thousands of open-end comments to understand what is driving NPS — it helps tell a cohesive narrative between quantitative +qualitative data. The team is easy to work with: very responsive and open to feedback to customize the tool to our needs.
Allison Schoer
Group Manager, Research
By clicking "Allow", you agree to the storing of cookies on your device to enhance site navigation and analyze site usage. View our Privacy Policy for more information.
Manage Consent Preferences by Category
Essentials
Always active
Necessary for the site to function. Always On.
Marketing
Used for targeted advertising.
Personalization
Remembers your preferences and provides enhanced features.
Analytics
Measures usage and improves your experience.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Preferences