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Global - EnglishDrive Business Growth
with Autonomous AI Agents for Every Customer Conversation
Accelerate lead generation, drive sales, and delight customers with personalized support using industry-trained AI Agents for every customer conversation
Trusted by over 50,000+ global brands and organizations, including
Automate every customer interaction with Gupshup AI Agents
Turn everyday transactions into an AI-driven two-way conversation to drive higher customer engagement, across almost every function and industry imaginable.
Assisted sales
Account support and service
Product Enquiries
Assisted shopping on WhatsApp
Virtual enquiry assistant
Automated invoicing
Assisted sales
Account support and service
Product Enquiries
Assisted shopping on WhatsApp
Virtual enquiry assistant
Automated invoicing
Assisted sales
Account support and service
Product Enquiries
Assisted shopping on WhatsApp
Virtual enquiry assistant
Automated invoicing
Assisted sales
Account support and service
Product Enquiries
Assisted shopping on WhatsApp
Virtual enquiry assistant
Automated invoicing
Banking on the go
Interactive sales campaigns
Quizzes and gamification
Insurance and loan approvals
Targeted customer promotions
Customer KYC
Banking on the go
Interactive sales campaigns
Quizzes and gamification
Insurance and loan approvals
Targeted customer promotions
Customer KYC
Banking on the go
Interactive sales campaigns
Quizzes and gamification
Insurance and loan approvals
Targeted customer promotions
Customer KYC
Put your customer engagement on autopilot With Conversational AI Agents
Deliver seamless, real-time customer interactions with speed, relevance, and precision
Real time customer
Intent and Signals
Personalized,
natural Conversations
24/7 Access Through
Preferred Channels
Gupshup Conversation Cloud
The purpose-built platform for the Conversational AI era
Orchestrate workflows on rich messaging channels
Turn every customer interaction into an opportunity to engage, understand and drive business outcomes using real-time actions
Personalize customer interactions
across the full lifecycle
Make every customer journey unique and relevant through tailored outreach campaigns and offers based on multiple factors, including funnel stage, intent signals and preferences from chat.
Interest
Engagement
Consideration
Purchase
Support
Retention
Deliver meaningful
conversations that keep going
Leverage our proprietary, fine-tuned ACE LLM model to replace generic messages with relatable, personalized and value-adding dialogues.
Empower human agents and drive productivity with suggested responses, summarization and more via our integrated AI Co-Pilot.
Optimize operations with
AI + Human conversations
Delegate routine conversations to intelligent AI Agents for 24/7, effective customer engagement with the option to escalate complex cases to human support teams
AI Powered Escalation
1
Convert more and work less
with automated campaigns
Orchestrate drip marketing campaigns that trigger based on 3rd party events or signals on messaging channels like reads, clicks and journey progression.
Sample templates fine-tuned to your industry’s context, processes and terminology make your job easier.
Engage your audience
where they are
Reach your customers on their preferred platforms - We support omnichannel conversations across over multiple channels, including WhatsApp, Instagram, SMS and RCS.
Orchestrate workflows on rich messaging channels
Turn every customer interaction into an opportunity to engage, understand and drive business outcomes using real-time actions
Optimize operations with
AI + Human conversations
Delegate routine conversations to intelligent AI Agents for 24/7, effective customer engagement with the option to escalate complex cases to human support teams
AI Powered Escalation
1
Personalize customer interactions
across the full lifecycle
Make every customer journey unique and relevant through tailored outreach campaigns and offers based on multiple factors, including funnel stage, intent signals and preferences from chat.
Interest
Engagement
Consideration
Purchase
Support
Retention
Convert more and work less
with automated campaigns
Orchestrate drip marketing campaigns that trigger based on 3rd party events or signals on messaging channels like reads, clicks and journey progression.
Sample templates fine-tuned to your industry’s context, processes and terminology make your job easier.
Deliver meaningful
conversations that keep going
Leverage our proprietary, fine-tuned ACE LLM model to replace generic messages with relatable, personalized and value-adding dialogues.
Empower human agents and drive productivity with suggested responses, summarization and more via our integrated AI Co-Pilot.
Engage your audience
where they are
Reach your customers on their preferred platforms - We support omnichannel conversations across over multiple channels, including WhatsApp, Instagram, SMS and RCS.
Leading Conversations Globally
The world’s conversational AI engine, powering conversations in over 60 countries.
120 billion
conversations
every year
50,000+
customers
worldwide
60+
countries served
worldwide
20+
years of operations
in conversational engagement
“By leveraging Gupshup’s Gen AI solution for customer conversations, we have significantly improved our customer service efficiency and expect to reduce operational costs by USD 20 million over the next three years.”
Mila Bedrenets
Chief Growth Hacker, Tonik Bank
Partner of the year
2023 and 2024
Leader in Juniper OTT
messaging 2024
Featured in Gartner
market guide for
conversational AI
AI top 50
list 2023
Built for every role
Teams trust us
to get their message across regardless of role and function
Marketing
Accelerate user acquisition and engagement with AI-powered conversations that nurture leads 24/7 across multiple channels.
Performance Marketing
Boost CLTV and ROI through data-driven interactions that optimize every stage of the customer journey.
Commerce & Growth
Drive engagement along every step of the buying journey, from discovery to checkout.
Customer Support & CX
Resolve queries and reduce workloads with AI-powered support.
Didn't see your role here?
Get connected to our team to find out how we can support you in your conversational engagement journey
Talk to an expert
Resources
Join the customer engagement conversation with the latest insights and 
success stories
Blog
From Apps to AI Agents: The New Era of Problem-Solving
Explore how AI Agents are transforming business customer conversations, becoming the next generation of problem-solvers and smart assistants.
Blog
AI Agents: Revolutionizing Business Marketing Strategies
Discover what AI agents are, their roles in industries, and their impact on efficiency and decision-making.
Blog
What Are AI Agents? How Do They Drive Conversations That Matter?
Gain insights on AI agents and their role in transforming industries by boosting efficiency and driving smarter decisions.
10Webinars
12PDF guides
40Customer stories
Ready to start a conversation?
Get connected to see how Gupshup Conversation Cloud can support you in reaching your business and customer engagement goals.
Gupshup is a leading conversational AI platform for marketing, commerce, and support automation. Trusted by 50,000+ customers in 130+ countries across industries, Gupshup handles 120 Billion+ messages annually.
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