详细内容
All cards are on the table. What's your pick?
Guest Communications Hub for
Hotels Resorts Hostels
Answer over 85% of your guests’ queries instantly, right on your website, social media, or WhatsApp. From booking to check-out and beyond, make the entire guest journey smoother for everyone.
- Get more direct bookings and upselling opportunities
- Make online check-ins and reviews faster and easier
- Cut down on repetitive tasks with smart AI automation
Over 2,100 hotels around the world rely on HiJiffy’s AI-powered solutions
Simplify your guest journey with AI
From bookings to checkouts, keep communication easy and personal – without extra effort.
Answering FAQs
Conversational AI designed for hospitality makes it easy for prospective guests to get the information they need. 
Chat-based booking
An AI virtual assistant helps users book with ease, guiding them step-by-step through the process. 
Welcome message
Send automated messages before, during, or after check-in to create a smoother, more enjoyable guest experience. 
Digital check-in
Connect your PMS to offer pre-check-in forms to your guests and save time at reception. You can even add digital keys for a smoother check-in experience. 
In-stay requests
An AI-powered virtual concierge takes care of guest requests during their stay and sends them straight to the right team. 
Upsell and cross-sell campaigns
Send personalised, automated campaigns to your guests that boost upselling and cross-selling results. 
Satisfaction surveys
Send guest surveys during their stay to get clear feedback on their experience. 
Check-out campaigns
Make the check-out process easier with automated messages. 
Guest reviews campaigns
Send automated messages to collect reviews for internal use or public platforms like TripAdvisor and Google. 
92%
Customer satisfaction score
60%
Online check-in completion
5%
Booking conversion rate directly
in the chat
70%
Reduction of the incoming calls
RESULTS FROM OUR CLIENTS
See how HiJiffy is making a real difference for our clients
Discover why 2,100 hotels, resorts, and hostels trust us to simplify their operations, increase revenue, and lighten the workload with smart AI automation.
One inbox for all your channels
Take control of your customer care and communication with our Console.
Manage, automate, and track everything in one place – clear, simple, and built to make your job easier.
Stay on top of every conversation
Bring all your communication channels together in one easy-to-use inbox.
Create and manage your campaigns with ease
Boost direct bookings and upselling opportunities with practical tools designed to deliver results.
Keep all your customer queries in one place
Keep everything in order and manage requests effortlessly.
Review results and guest feedback
Get clear performance reports and insights you can use to improve.
Quick to set up, easy to use
We handle the setup for you and deliver a solution that’s ready to go from day one. Our intuitive back-office system makes it simple to manage communication with your guests, so you can focus on what matters most – providing an excellent guest experience.
Customisable interface, adaptable workflows
HiJiffy makes it easy to tailor the look, feel, and tone of voice of your chatbot to match your brand guidelines, giving your guests a consistent experience. Plus, it can be adjusted to fit your unique sales process, ensuring it works the way you need it to.
Learn all
about our AI
Discover its key features designed specifically for the hospitality industry. Get to know our technology and see how it can simplify operations for your team while improving guest experiences.
Easily connect with the leading hospitality systems
Looking to increase direct bookings?
Schedule a call with one of our experts to see how HiJiffy can help boost your revenue and keep your guests happy. Discover practical solutions tailored to your needs.
Why choose HiJiffy?
Don’t just take our word for it – hear directly from our clients on HotelTechReport:
9.2 out of 10 based on 269 reviews
Leonardo Hotels
“Integrating HiJiffy’s chatbot solution has transformed our customer service experience (…). It not only streamlined our operations but also boosted guest satisfaction and fortified our brand reputation. Without a doubt, partnering with HiJiffy has been an important step forward for Leonardo Hotels.”
Dan Ogen
Chief Digital & Marketing Officer Europe
Macdonald Hotels & Resorts
“HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings.”
David McLean
Head of Digital
Kabannas
"Over 90% of the time, the guests instantly get the answer they need – a game changer in the hospitality industry. We can focus our team on face-to-face interactions with our guests, and HiJiffy allows them to confidently step away from the screen and engage with our guests.”
Louise Garner
Commercial Director
PortoBay Hotels & Resorts
"One of HiJiffy’s most interesting skills was its great ability to listen to the customer and focus on bringing solutions. We feel that we co-created some of the solutions and that is the best thing we can have in a partnership.”
Fabíola Pereira
Chief Marketing Officer
Lamington Group
“We had a great implementation process (…) that contributed to the high CSAT score and also getting the team on board with the automated solution. Besides seeing the results, the process of gaining trust and confidence is all about learning the wider benefits of AI to support the guest journey.“
Alicia van Wyk
Marketing Project Manager
Magic Costa Blanca
“We needed a solution for Hoteles Magic Costa Blanca to automate tasks and to be more present in the guests booking decision process. With HiJiffy we are now able to connect better with our guests and to provide a better service. We are happy with our results”.
Francisco Javier Garcia Cuenca
Vice President
Kora Living
"HiJiffy is a tool that has allowed us to automate a large part of the communication system in our two properties (...) Being a tool that works via API has allowed us to automate other processes such as automatic sending of WiFi codes, access to electronic lock keys during check-in, etc."
Iñigo Boulandier
Brand Manager
La Butte
“The chatbot, combined with campaign mailings via WhatsApp, helps us in our day-to-day work and has enabled us to reduce the volume of emails and/or calls of all kinds and focus on the people on the ground."
Emmanuel Riffault
Revenue Manager
USSIM Vacances
“Typically, answers to customer queries are given quickly between tasks, but with HiJiffy, there’s a real time to think about how to deal with a query in a clear and organised way.”
Nathan Soetaert
Digital Marketing & Communications Manager
Hotel Gran Bilbao
"Thanks to the chatbot, we can automatically attend to user queries on our website, with a degree of automation and satisfaction of 90%, helping to reduce the number of telephone calls we receive.”
Raúl Amestoy
Director of Sales & Marketing
Lake District Hotels
"On launch, we very quickly achieved a 70% reduction in the type of calls with questions HiJiffy now answers (...) We are also very impressed with the amount of online room and table bookings the chatbot has assisted with.”
James Pass
Head of Digital
HiJiffy in the media
Explore insights from top publications covering HiJiffy’s work:
The Sifted 50: Southern Europe leaderboard ranks the top 50 startups with the highest percentage revenue growth over the past three financial years
"Hotels (...) invest in HiJiffy products, including a Facebook Messenger chatbot that allows guests to book rooms directly rather than through big online platforms that charge hefty commissions"
“(…) provides hotels with a central console through which can manage guest communications before during and after their stay”
“(…) help automate the process of booking and handling customer queries by delivering immediate responses”
“(…) covers the entire guest journey 24/7 across most social media platforms and messaging. It connects guests to different hotel management systems”
“a new system that is able to identify the emotion behind customers’ requests and then use that to prioritize and escalate the request to the right department”
Resources Centre
Dive in and discover practical insights to help your hotel succeed:
Where is the line? Balancing the human touch and AI tech in hospitality
How Hotels Can Prepare for ChatGPT Atlas – The New AI Browser
Astrotourism: A Growing Travel Trend and Opportunity for Hospitality
Discover how 2,100+ hotels use HiJiffy’s Guest Communications Hub to boost revenue
Product
Why HiJiffy ?
Resources
More Pages
Corporate
Legal
Funding:
This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.
© All rights reserved HiJiffy 2024
Subscribe to the HiJiffy newsletter
* required field
E-mail *
Close GDPR Cookie Settings
- Privacy Overview
- Strictly Necessary Cookies
- 3rd Party Cookies
Powered by GDPR Cookie Compliance
Privacy Overview
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
Enable or Disable CookiesEnabledDisabled
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Enable or Disable CookiesEnabledDisabled
Please enable Strictly Necessary Cookies first so that we can save your preferences!
Enable AllSave Settings