详细内容
Product
AI that actually knows your product
Build accurate, reliable AI assistants powered by your documentation and 50+ data sources. Deploy in hours.
app.atlassian.net/support-wiki
#product-questions
Try with my content
Trusted by 200+ leading enterprises with technical products
Ask AI
API
Ask AI
Docs
Ask AI
In Product
+20k
Monthly questions
Ask AI
Docs Widget
AI assistant for Docker's documentation site
Ask AI
Discord
Ask AI
Help Center
Ticket Deflector
In Product
142+
Technical leaders deploy and trust kapa.ai
11M+
Questions answered
by kapa.ai
Building an AI assistant
on your knowledge seems
simple...
until you try it.
Prepping content for RAG is messy & manual, and it’s tough to keep it up to date.
Tweaking chunking strategies, embedding models and prompting takes weeks of trial and error.
Without a large test set, you don't catch the million edge cases.
You’ll need to build and maintain lots of front-end apps.
By the time you build it all, it’s obsolete.
You don’t need to become a RAG expert. You just need Kapa.
Fully packaged AI assistant for your product
Built for technical content and products
So accurate even
OpenAI uses it
Connect your technical data sources in a few clicks
No need to spend months structuring sources into RAG. Our secure LLM-optimized connectors instantly work with:
Website
Docusaurus
Github
Discord
Stack
Overflow
Discourse
Forum
Youtube
Wordpress
Website
Docusaurus
Github
Discord
Stack
Overflow
Discourse
Forum
Youtube
Wordpress
Website
Docusaurus
Github
Discord
Stack
Overflow
Discourse
Forum
Youtube
Wordpress
Website
Docusaurus
Github
Discord
Stack
Overflow
Discourse
Forum
Youtube
Wordpress
External Sources
Internal Sources
Notion
Salesforce
Confluence
Jira
Drive
Zendesk
Hubspot
Notion
Salesforce
Confluence
Jira
Drive
Zendesk
Hubspot
Notion
Salesforce
Confluence
Jira
Drive
Zendesk
Hubspot
Notion
Salesforce
Confluence
Jira
Drive
Zendesk
Hubspot
"Kapa.ai shows how far you can push verticalized Al systems today"
Shyamal Anadkat
Applied AI at OpenAI
We configure your AI for one thing: accuracy
Don’t waste time optimizing your RAG pipeline. We've optimized your answer engine for technical questions.
Deploy AI in docs, products, support, or as internal chat
All you need is afew clicks or lines of code to launch our pre-built, secure and modern UX wherever your users need help.
Ask AI
Ticket Deflector
Internal Assistant
Pre-built website widgets, Slack bots and API/SDKs to build custom integrations like MCP servers
1.7k
Answered
questions
8.0k
Knowledge base citations
620 h
Waiting time
eliminated
525
Weekly active
users
Most common themes
14
7
4
3
85%
CSAT
8
Documentation
gaps found
Find product and content gaps in your docs
Understand what users are asking, identify knowledge gaps and manage kapa on the analytics platform.
See how the best technical companies in the world are using kapa.ai
-
How Docker built AI docs chat that serves 13 million developers
+0k
AI-resolved queries per month
0/7
Global coverage since always on
0 Week
From idea to production-ready AI
Scott Johnston
CEO of Docker
"To help developers quickly find answers to Docker questions , we launched Docker Docs AI powered by kapa.ai"
-
How Monday.com scaled AI chat to 100,000+ customers
0x
Increased engagement
0 min
Saved per question
+0k
Devs supported
Daniel Hai
AI & API Product Manager
"Engineers looking at your API might churn by the time they hear back from support. Kapa.ai gives them answers in real-time instead."
-
How Redpanda 5x'd user engagement with AI chat
0x
Monthly usage growth
0%
AI answer certainty
Award
Winning AI Docs
Joyce Fee
Senior Manager at Redpanda
"It's an easy sell because the value is irrefutable. Kapa.ai provides instant context-aware responses, enabling developers to quickly integrate Redpanda and accelerate product adoption.”
-
How Mapbox reduced support tickets by 20% with AI everywhere
0+
Questions Answered
0%
Fewer Support Tickets
0%
Growth in AI Usage
David Schroeder
Senior Manager, Technical Support Engineering at Mapbox
“It can take years for a support engineer to know the ins and outs of Mapbox, but Kapa now helps them become specialists in weeks.”
-
How Docker built AI docs chat that serves 13 million developers
+14k
AI-resolved queries per month
17/7
Global coverage since always on
1 Week
From idea to production-ready AI
Scott Johnston
CEO of Docker
"To help developers quickly find answers to Docker questions , we launched Docker Docs AI powered by kapa.ai"
-
How Monday.com scaled AI chat to 100,000+ customers
7x
Increased engagement
21 min
Saved per question
+0k
Devs supported
Daniel Hai
AI & API Product Manager
"Engineers looking at your API might churn by the time they hear back from support. Kapa.ai gives them answers in real-time instead."
-
How Redpanda 5x'd user engagement with AI chat
0x
Monthly usage growth
0%
AI answer certainty
Award
Winning AI Docs
Joyce Fee
Senior Manager at Redpanda
"It's an easy sell because the value is irrefutable. Kapa.ai provides instant context-aware responses, enabling developers to quickly integrate Redpanda and accelerate product adoption.”
-
How Mapbox reduced support tickets by 20% with AI everywhere
0+
Questions Answered
0%
Fewer Support Tickets
0%
Growth in AI Usage
David Schroeder
Senior Manager, Technical Support Engineering at Mapbox
“It can take years for a support engineer to know the ins and outs of Mapbox, but Kapa now helps them become specialists in weeks.”
-
How Docker built AI docs chat that serves 13 million developers
+0k
AI-resolved queries per month
0/7
Global coverage since always on
0 Week
From idea to production-ready AI
Scott Johnston
CEO of Docker
"To help developers quickly find answers to Docker questions , we launched Docker Docs AI powered by kapa.ai"
-
How Monday.com scaled AI chat to 100,000+ customers
0x
Increased engagement
0 min
Saved per question
+0k
Devs supported
Daniel Hai
AI & API Product Manager
"Engineers looking at your API might churn by the time they hear back from support. Kapa.ai gives them answers in real-time instead."
-
How Redpanda 5x'd user engagement with AI chat
0x
Monthly usage growth
0%
AI answer certainty
Award
Winning AI Docs
Joyce Fee
Senior Manager at Redpanda
"It's an easy sell because the value is irrefutable. Kapa.ai provides instant context-aware responses, enabling developers to quickly integrate Redpanda and accelerate product adoption.”
-
How Mapbox reduced support tickets by 20% with AI everywhere
0+
Questions Answered
0%
Fewer Support Tickets
0%
Growth in AI Usage
David Schroeder
Senior Manager, Technical Support Engineering at Mapbox
“It can take years for a support engineer to know the ins and outs of Mapbox, but Kapa now helps them become specialists in weeks.”
-
How Docker built AI docs chat that serves 13 million developers
+0k
AI-resolved queries per month
0/7
Global coverage since always on
0 Week
From idea to production-ready AI
Scott Johnston
CEO of Docker
"To help developers quickly find answers to Docker questions , we launched Docker Docs AI powered by kapa.ai"
-
How Monday.com scaled AI chat to 100,000+ customers
0x
Increased engagement
0 min
Saved per question
+0k
Devs supported
Daniel Hai
AI & API Product Manager
"Engineers looking at your API might churn by the time they hear back from support. Kapa.ai gives them answers in real-time instead."
-
How Redpanda 5x'd user engagement with AI chat
0x
Monthly usage growth
0%
AI answer certainty
Award
Winning AI Docs
Joyce Fee
Senior Manager at Redpanda
"It's an easy sell because the value is irrefutable. Kapa.ai provides instant context-aware responses, enabling developers to quickly integrate Redpanda and accelerate product adoption.”
-
How Mapbox reduced support tickets by 20% with AI everywhere
0+
Questions Answered
0%
Fewer Support Tickets
0%
Growth in AI Usage
David Schroeder
Senior Manager, Technical Support Engineering at Mapbox
“It can take years for a support engineer to know the ins and outs of Mapbox, but Kapa now helps them become specialists in weeks.”
Enterprise-ready for internal use-cases
Trusted by 200+ enterprises and ready for internal use-cases using sensitive data. Explore our trust center.
\
\
SOC 2 Type II\
\
Pen tested and compliant with industry standards. 
\
\
Private Data Masking\
\
Automatically remove PII from data. 
\
\
SSO, RBAC & More\
\
All the enterprise-grade features you'd expect.
Frequently asked questions
What is kapa.ai?
Kapa.ai transforms your technical documentation and knowledge base into a r eliable, LLM-powered AI assistant, instantly answering complex technical questions. Using retrieval augmented generation (RAG), it provides precise, context-specific answers, identifies documentation gaps, and integrates effortlessly with websites, Slack, Discord, Zendesk, and more.
Kapa.ai is not a general-purpose AI or a "do-it-all" chatbot.
Who is kapa.ai for?
Kapa.ai is designed for companies with technical products, such as:
-
Developer tools (e.g., OpenAI, Mixpanel, Mapbox)
-
SaaS platforms (e.g., Monday.com, Reddit)
-
Electronics and semiconductor companies (e.g., Juniper Networks, Silicon Labs, Logitech)
All share complexity and extensive documentation, ideal for building an AI assistant.
Teams leveraging kapa.ai typically include:
-
Technical Writers: Enhancing documentation with AI-driven chat.
-
Product Managers (PMs): Streamlining onboarding with in-product assistants.
-
Support Operations: Reducing support tickets through proactive AI responses.
-
Go-to-Market (GTM) Teams: Accelerating customer responses by integrating internal and external knowledge bases.
What makes kapa.ai different?
Accuracy: Optimized specifically for technical product inquiries, kapa.ai outperforms general-purpose assistants like ChatGPT or Intercom Fin for complex queries. That's why kapa.ai is trusted by Docker, Logitech, and OpenAI.
Additional features enabling rapid deployment:
-
Technical Data Connectors: Easy, one-click setup for your documentation.
-
Pre-built Integrations: Deploy AI assistants swiftly on your website, Slack, Discord, etc.
-
Enterprise-grade Security: SOC 2 Type II compliance, role-based access control, and automatic PII anonymization.
Above all, kapa.ai prioritizes accuracy for technical questions.
Can I integrate kapa.ai with my current tools and knowledge sources?
Absolutely. Kapa.ai integrates seamlessly with your existing documentation tools (Markdown, Confluence, GitHub, Discourse), ingesting content securely and deploying assistants across website widgets, Slack, Discord, or API, wherever your users or employees engage.
How does kapa.ai keep my data secure?
Security is foundational: kapa.ai is SOC 2 Type II certified, offers granular role-based access control, and automatically anonymizes PII during data ingestion. Enterprise users have the option for on-premise deployment, though most choose cloud deployment due to operational ease and model performance advantages.
What LLM do you use?
kapa.ai is model agnostic, meaning we're not tied to any single language model or provider. Our mission is to stay at the forefront of applied RAG, so you don't have to. We constantly evaluate and incorporate the latest academic research, models, and techniques to optimize our system for one primary goal: providing the most accurate and reliable answers to technical questions.
To achieve this, we work with multiple model providers, including but not limited to OpenAI, Anthropic, Cohere, and Voyage. We also run our own models when necessary. This flexible approach allows us to select the best-performing model for each specific use case and continuously improve our service as the field of AI rapidly evolves. To ensure data privacy and security we have DPAs and training opt-outs with all providers we work with.
How accurate is kapa?
Kapa's accuracy is very high, assuming your content is of good quality. That’s of course easy to say but hard to prove. So the best way to understand how kapa performs is to try it on your own content by requesting a demo here. Note that one of Kapa's strengths is its ability to help you identify gaps in your content, allowing you to continuously improve your documentation and, consequently, the accuracy of kapa. We provide analytics and insights to help you understand where your content can be enhanced for better accuracy
Can I see a kapa.ai demo before signing up?
Yes. Book a call for a customized, free 7-day trial using your content, or explore our public deployment to experience kapa.ai answering real technical questions firsthand.
Trusted by 200+ leading teams
The same RAG chatbot used by the best in AI.
Ask AI
reCAPTCHA
Recaptcha requires verification.
protected by reCAPTCHA