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Experience Voice AI Agents that understands, acts, and resolves autonomously.
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Agentic AI Platform for Customer Experience, Built for Enterprise
Empower your customers, agents & business with an AI-first platform powered by intelligent AI Agents to tackle your industry challenges, drive decisions autonomously, and orchestrate with humans & AI for end-to-end automation – creating futuristic experiences, effortlessly.
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Trusted by 1000+ Enterprises
Products
Everything You Need to Fully Automate Customer Support in One Platform
Don’t just take our word for it. We’ll let the product do the talking.
Self-ServeAgent SuiteInsightsEmployee Experience
AI Agents Trained on 1B+ Minutes of Real Conversations
Put AI Agents in front of every channel – customers get instant, accurate help; humans only step in when it matters.
AI Agents for Voice Support
Low-latency voice agents that resolve routine calls, verify identity, and complete requests for both inbound and outbound.
AI Agents for Non-Voice Support
Automate fast, accurate, empathetic support on Email, WhatsApp, Instagram, Facebook, and more—with smooth human handoff.
Observability Platform
Trace every agent interaction end-to-end, watch live outcomes, and step in when needed—all in one view.
Give Agents Superpowers, Not More Tabs
A unified console with AI Agents and automation – shrinks handle time, lifts FCR, and kills busywork.
Advanced Ticketing
Auto-classify, dedupe, and route with intents and SLAs; Customer 360 keeps context so queues move fast.
AI Agents for Support Teams
Real-time guidance, next-best actions, one-click knowledge, and workflow automation to resolve accurately—faster.
Reports & Analytics
Real-time dashboards and drill-downs that tie every interaction to outcomes and reveal where to improve next.
See What’s Working. Fix What Isn’t.
Quality, intelligence, and feedback that turn conversations into product and process improvements
AI Agents for Quality Audits
Score 100% of interactions for accuracy, compliance, and empathy—then auto-coach with evidence.
Conversation Intelligence
Surface intents, broken journeys, and product issues to understand customers and prioritize what to automate next.
GenAI Surveys & Feedback Management
Trigger contextual surveys, summarize verbatims, and auto-open tasks to close the loop.
Support Your Team Like You Support Your Customers
AI Agents and a modern service desk that resolve HR and IT requests fast – without Slack-swivel.
AI Agents for Employee Experience
Answers policies, resets access, kicks off workflows, and drafts docs—so teams move faster and focus deeper.
Service Desk
Unify internal support across HR/IT with smart intake, routing, self-service, and rapid resolutions to keep employees productive.
Workspaces
One hub for chats, files, and tasks; collaborate naturally, automate the busywork, and stay locked on high-impact work.
Agentic AI
Trained on real human conversations, our AI Agents understand nuance and empathy – so they connect, decide, and act with accuracy.
Accolades
Loved by Customers, Celebrated by Experts
Here’s how industry leaders and peers recognize our commitment to delivering exceptional solutions.
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Integrations
Your systems. Our AI. One flow.
Kapture snaps into the tools you already run – channels, data, and back-office systems – so AI Agents & automation can resolve issues and trigger actions anywhere while your teams keep full visibility and control.
TESTIMONIALS
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
Stanley Black & Decker
50%
Reduction in TAT
17%
CSAT Boost
TESTIMONIALS
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
TESTIMONIALS
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
Anubhav Mehrotra
VP-Customer Experience, Tata 1mg
72%
First Call Resolution
91%
Agent Utilization
TESTIMONIALS
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
TESTIMONIALS
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
Stanley Black & Decker
50%
Reduction in TAT
17%
CSAT Boost
TESTIMONIALS
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
TESTIMONIALS
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
Anubhav Mehrotra
VP-Customer Experience, Tata 1mg
72%
First Call Resolution
91%
Agent Utilization
TESTIMONIALS
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
Security & Compliance
Secure by design. Enterprise-grade.
End-to-end encryption, least-privilege access, continuous testing, and independent certifications.
See Kapture working for you.
Get a 30-minute demo tailored to your industry and stack. We’ll map your top intents, show live AI Agents, and quantify impact on AHT, FCR, and deflection – no fluff.
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Are We Really Ready for Autonomous CX?
Find out how CX leaders are preparing for this shift, the opportunities, challenges, and what real readiness looks like across organizations.
Features
- AI Voice Bots
- Conversational AI Chatbots
- Instagram Chatbots
- WhatsApp Chatbots
- Email Bots
- Facebook Chatbots
- Bots by Kapture
- GenAI Knowledge Base
- Omnichannel Experience
- Smart Ticket Routing
- Agent Co-pilot
- Agent Assist
- Advanced Ticketing
- Frontline
- Auto QA
- Reports & Analytics
- Live Chat
- LMS
- Customer 360
- AI Voice Agents
Industries
Use Cases
- Helpdesk Management System
- Contact Center Software
- Internal Ticketing
- AI Ticket Management System
- Service Center Software
- Customer Experience Platform
- Email Ticketing System
- AI Agents for Customer Support
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+1(415) 319-8777 (USA) +1800-212-797979 (India) +62 821-1098-4343 (Indonesia) 
enquiries@kapture.cx
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