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Kore.ai named a leader in Everest Group’s Conversational AI & AI Agents in CXM Products PEAK Matrix® Assessment 2025
Kore.ai named a leader in The Forrester Wave™ for Cognitive Search Platforms, 2025
Kore.ai named a leader in the Gartner® Magic Quadrant™ for Conversational AI Platforms, 2025
Reimagine the enterprise with AI
Accelerate the speed of business with the Kore.ai Platform and our AI solutions for work, service, and process.
AI for Work\
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Search across silos, automate workflows, orchestrate AI agents and govern with confidence enterprise-wide. AI for Service\
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Leverage generative AI innovation to empower customers and create differentiated service experiences. AI for Process\
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Streamline knowledge-intensive business processes with autonomous AI agents and agentic workflows.
We've built our business by serving global enterprises
Trust us, we've learned from the best.
Discover why hundreds of enterprises use Kore.ai.
Financial Services
healthcare
telecom + Media
Consumer
business
Banks, Credit Unions, Financial Institutions
Trusted by banking leaders:
Payers, Providers, Life Sciences
Trusted by healthcare leaders:
Telecom, Media, Communications
Make work more efficient, intelligent, and valuable across the organization.
Trusted by telecom leaders:
Consumer Goods and Services
Make work more efficient, intelligent, and valuable across the organization.
Trusted by consumer leaders:
B2B Goods and Services
Make work more efficient, intelligent, and valuable across the organization.
Trusted by business leaders:
The single AI ecosystem for your enterprise
Roadblocks to Every Turn
Rising customer expectations, frequent bad experiences, and overwhelmed agents create constant service bottlenecks.
A Smarter way to Help
Autonomous AI-powered agents provide AI-driven support for human agents and enable continuous service improvement.
Empowered Results for All
Delivering frictionless customer experiences, empowering agents to perform at their best, and driving elevated business outcomes.
AI Solutions THE KORE.AI Platform Enterprise data sources Enterprise Integrations
VIEW Kore.ai Ecosystem
Our AI business solutions
AI Agents and agentic workflows that embed AI where the value is.
AI for Work
Connect to your business systems, understand your data and workflows, and activate agentic RAG search, to automate and orchestrate AI agents with precision.
learn more Whitepaper: AI agents
AI for Service
Reimagine quality service with AI agents who respond clearly in real time, while providing human agents with the necessary tools to handle inquiries with skill and confidence.
learn more Report: Forrester Wave
AI for Process
Streamline business operations with autonomous AI agents that orchestrate complex workflows, optimize processes, and deliver measurable ROI at enterprise scale.
The most advanced AI agent platform
Create valuable AI agents and agentic workflows with confidence and ongoing control.
Multi-Agent Orchestration
Multi-agent orchestration enables AI agents to collaborate, share memory, and handle basic to complex decision-making tasks.
Multi-Agent Collaboration
Supervisor Agents
Agent Memory (long + short term)
Agent Tools
Guided Full-Autonomy
Dialog GPT
Inter Agent Protocols (A2A etc.)
Search + Data AI
Our search and data AI layer delivers powerful information retrieval with intelligence and flexibility built in, with 100+ pre-built search connectors and native support for agentic RAG.
100+ Connectors
Agentic RAG
Teachability
Knowledge Graph + Multi-Vector
No-Code + Pro-Code Tools
Use no-code or pro-code tools to design agents, tools, and workflows through an intuitive interface. Accelerate development with AI agent templates and pro-code extensions for deeper customization.
No-Code Builders
SDKs
Pro-Code Extensions
Templates
MCP Integrations
Control + Observability
Get built-in, deep visibility into agent performance through tracing, real-time AI analytics, monitoring events in detailed audit logs, and actionable insights enterprise-wide.
Agent Tracing
AI Agent Insights
Workflow Analytics
Event Monitoring
AI Security + Governance
Enterprise guardrails to enforce policies, meet regulatory standards, and ensure responsible AI behavior at scale, using compliance frameworks, robust access controls, and ethical safeguards.
Guardrails
RBAC
Versions
Audit Logs
Enterprise Security
Enterprise Compliance
AI Engineering Tools
The Kore.ai Agent Platform offers three tools to speed development: Model Hub connects various AI models, Prompt Studio optimizes prompts, and Evaluation Studio provides real-time performance insights.
Prompt Studio
Evaluation Studio
Model Hub
Model Factory
Enterprise data sources
Our design approach is ecosystem agnostic, allowing you to choose how you connect your data.
Connect with your
apps and their data
Seamlessly connect your AI agents to core business applications like Salesforce, SAP, Epic, and hundreds more to access and act on structured enterprise data.
Connect to your
unstructured data
Enable AI agents to retrieve insights from files, chats, wikis, and collaboration tools like SharePoint, Slack, Confluence, and Google Drive, no manual digging required
Enterprise integrations
Our platform integrates easily across the enterprise with pre-built or bespoke connectors.
AI Models, ASR, TTS
Connect to any AI model - commercial, open-source, or bring your own - for automatic speech recognition, text-to-speech, and natural language understanding.
Channels
Enable your AI agents to communicate with your employees or customers through their preferred channels – messengers, social media, email, live chat, voice, and more.
Contact Centers
Empower AI agents to work alongside your existing contact center solutions like NICE, Genesys, and Salesforce Service Cloud to deliver faster, context-aware support.
Tool/Dialog
Integrations
Connect 100+ pre-built tools and dialog components that accelerate automation, decision-making, and workflow execution directly from within conversations.
API Hooks
& SDKs
Extend and customize AI agent behavior using developer-friendly APIs and SDKs, tailor integrations to your exact business needs.
Assistant
Chat
Deploy AI-powered chat experiences across digital touchpoints, web, mobile, or in in app to assist users with tasks, support, and transactions.
Cloud / Infrastructure
Connect any cloud service provider like AWS, Microsoft Azure, and Google Cloud, or integrate within your own environment, on premise or in the cloud.
Explore More Guide: How to choose your AI platform
What sets Kore.ai apart
Speed
Faster time-to-value with our enterprise AI solutions and AI agent marketplace.
Control
The power of a standardized platform built for the demands of the enterprise.
Ready to get started?
Let’s make this happen.
We’re ready when you are.
Request a Demo talk to an expert
Flexibility
Take control with seamless connection to any AI model, data source, enterprise app, or company infrastructure you need.
Deep capabilites
An agent platform with the depth to adapt to every interaction, workflow, behavior, and enterprise ecosystem it’s deployed into.
Proven experience
We are an AI-first company that has built its technology and success hand-in-hand with global enterprise customers.
COGNITIVE SEARCH PLATFORMS Conversational AI Platforms Generative AI APPLICATIONS Generative AI Engineering
Kore.ai named a leader in the Forrester Wave™: Cognitive Search Platforms, 2025
In its evaluation of 14 vendors on 21 criteria, Forrester recognized Kore.ai as a leader in the Forrester Wave™: Cognitive Search Platforms 2025 report. Kore.ai received the highest score possible across 11 criteria and ranked highest in the strategy category.
Kore.ai named a leader in Gartner® Magic Quadrant™
The Gartner® Magic Quadrant™ for Conversational AI Platforms now includes conversational AI agents and tools increasingly leveraging generative AI. This report guides application leaders in selecting conversational AI platforms for complex automation and multimodal interactions.
Gartner® Emerging Market Quadrant leader for GenAI applications
The Gartner® EMQ for Generative AI Productivity and AI Knowledge Management Apps report covers applications that use AI agents to accelerate workflows with enterprise-wide search, task automation, and content generation, from code to images and other multimodal outputs.
Gartner® Emerging Market Quadrant leader for GenAI engineering
The Gartner® eMQ for Generative AI Engineering report covers the complete agentic application lifecycle across multiple agents, an enterprise-wide stack, and from end-to-end; including data pipelines, model management, orchestration, observability, and automation.
Customer testimonials
Discover how organizations deliver AI value with Kore.ai.
Morgan Stanley
"What I was really trying to solve was how to give 15–20 minutes back each day to our financial advisors. That extra time lets them reach out to customers more quickly, more effectively, or even make one additional phone call — and that’s a real revenue driver for us."
Shailesh Gavankar
Head, AI Strategy + Execution
Pfizer
Since we started with Kore.ai, we’ve deployed 60 AI agents across the enterprise—covering research, development, medical, commercial, and manufacturing across global markets and multiple languages. We needed a scalable platform, and these agents will only continue to become more intelligent.
Vik Kapoor
Head of GenAI Platforms & Products
Mphasis
We are proud to be a strategic implementation partner of Kore.ai, and we feel especially confident knowing that Kore.ai’s foundation on AWS, delivering unmatched reliability and scalability.
Nitin Rakesh
CEO, Mphasis
Microsoft
“Our strategic partnership with Kore.ai marks a significant milestone in our mission to accelerate enterprise AI transformation. By integrating Kore.ai’s advanced conversational and GenAI capabilities with Microsoft’s robust cloud and AI services, we are enabling enterprises to adopt AI at scale and with enterprise-grade security."
Puneet Chandok
President, India and South Asia
AMD
“In the moments that matter most, of course, employees want to connect with people. GenAI frees HR professionals to engage with the employees they serve and be present in the interactions that deliver higher satisfaction.”
Mark Jackson
Director, Global HR Technology
AWS
We are excited to expand our collaboration and to reinforce our shared commitment to empowering customers in the AI era
Chris Casey
Head of AWS Partnerships, Asia-Pacific and Japan
AMD
"As a global leader in AI, we saw a clear opportunity to bring that leadership into our own workplace. Our work with Kore.ai shows what's possible when you use AI not to replace people, but to enhance how they work, connect, and lead.
Robert Gama
SVP & Chief Human Resources Officer
Boardwalk REIT
“At Boardwalk, our commitment has always been to put residents first. Partnering with Kore.ai amplified our ability to deliver empathetic, timely service at scale. This is more than technology; it;s a foundation for smarter, more connected community expierence.”
Karine Dal Collo
Director, Customer Service
Autodoc
We are passionate about using technology to empower our people. That’s why we partnered with Kore.ai to integrate AI into our customer and employee support operations. We have observed 74% first-call resolution and significant savings. Our people are happier. We are excited about the simplicity, potential, and benefits AI for Work bring to the table.
Yuliya Teteryuk
Customer Care Director
AMD
"We knew this wasnt just about automating tasks -- it was about creating a smarter, more intuitive HR experience. By designing with our employees in mind, we've built a solution that's fast, reliable, and ready to evolve with our business."
Lesa Sayer
CVP, Global HR Shared Services
Guidewell
This is about raising the bar—not just implementing technology, but evolving how we deliver healthcare support. With Kore.ai, we’ve moved from siloed experiences to a true ecosystem that’s modern, scalable, and member-centric.
Anne Hoverson
VP, Digital Transformation & Strategy
Inception
Partnering with Kore.ai aligns perfectly with our mission to develop AI-powered solutions that drive real business value to the customers in UAE and rest of the world,”
Andrew Jackson
CAIO, G42
Deutsche Bank
I have the honour of representing Deutsche Bank HR, sharing our AI journey—from a humble FAQ chatbot in one region back in 2020 to a multi-jurisdiction automation strategy by 2025.
Paul Hewitt
Head of AI Innovation & Digital Employee Experience, HR
Eli Lilly
AI transformed our Tech@Lilly service desk, now handling 70% of requests, enabling colleagues to maximize productivity.
Michael Leist
Associate Director - Tech
Strategic partners: Microsoft and AWS
We work with the world’s largest platforms. Check your provider for more information or start building via their marketplaces.
The Kore.ai Agent Platform and AI solutions are integrated with AWS services including Amazon Bedrock, Amazon Q and Amazon Connect to accelerate the deployment of AWS Al tools across business use cases.
Deploy the Kore.ai Agent Platform and AI solutions within Microsoft environments including Azure Al Foundry, Microsoft Teams, Microsoft 365 Copilot, and Microsoft Copilot Studio to see Al value faster from your AI business use cases.
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