详细内容
Transform Your Digital Customer Care with AI-Powered Customer Journeys
Sweepr is an AI-Powered PaaS servicing Communication Service Providers around the world
We empower Communication Service Providers to deliver seamless, personalized digital customer care experiences that drive customer satisfaction up and significantly reduce costs.
The Challenge
Communication Service Providers face four critical challenges
Channel Fragmentation
Multiple touchpoints across physical and digital channels create disconnected customer experiences.
Siloed Operations
Separate teams managing different channels leads to inconsistent service delivery.
Limited Visibility
No unified view of customer journey completion and satisfaction across channels.
Rising Costs
Unresolved issues lead to repeat contacts and unnecessary truck rolls.
How TELUS Transformed Digital Care & Delivered Millions in Operational Savings
The Solution
Our platform empowers your Digital, Customer Care and Operations teams to regain control over your digital journey strategy, unifying the authoring, deployment and optimization of all your customer journeys into a single platform.
By leveraging personalized and contextual insights tailored to each customer circumstance, Sweepr ensures exceptional digital-first Customer Care Experience.
Sweepr is a cloud-based PaaS leveraging AI to build all your customer journeys in a no code way. With Sweepr, you build, deploy, analyze and improve all digital care channels in one place.
The Telecommunications industry is in our DNA; Sweepr was founded based on a heritage of transformational technologies, reshaping how our clients serve their customers.
Unified journey orchestration
- Create and manage all customer care journeys from a single platform
- Deploy consistently across all digital and physical channels
- Real-time journey optimization based on performance data
Intelligent Personalization
- Context-aware solutions tailored to each customer
- Real-time adaptation based on customer history and technical aptitude
- Proactive issue resolution using predictive analytics
Sweepr AIntelligence
- Flow authoring assistance
- Personalized contextual content creation
- High-EQ communication enhancement
Measurable Business Impact
- Increased digital channel adoption
- Reduced call center volume
- Higher first-contact resolution rates
- Improved customer satisfaction scores
- Lower operational costs
Dataxis Webinar with Ryan from TELUS
In this 45 minute deep-dive, learn how AI technology can streamline operations, enhance customer experiences, and propel your business forward in the digital era.
Key Differentiators
No-code journey builder for rapid deployment
AI-powered personalization engine
Deep Telecommunications industry expertise
Omnichannel orchestration
Real-time analytics and optimization
Get Started
Begin Your Transformation with these 3 simple steps.
Get up and running with a pilot in 90 days to show immediate value.
Discovery
Proof of Concept
Full Implementation in 90 days
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