详细内容
The complete guide to CSAT in B2B support
Resolve customer issues, right where they start.
Unify Slack, email, and chat to route, respond, and resolve in one flow.
No credit card for free plan.
Omni-channel. Multi-persona.
Every team, form, route, and account.
AIbehindeveryoutcome.
Built for B2B speed, context, and resolution.
Hey team, uploads to our projects are failing — it says
"Storage quota exceeded." What's going on?
Thanks for reaching out! Your current
plan includes 500GB of storage. Based
on recent activity, you’re close to your limit.
Can we get a temporary extension while we sort
it out internally?
Let AI handle the repetitive stuff. Focus your team on what matters.
Outsource complex tasks to purpose-built AI agents. Respond to customers, apply fields, create tickets, and escalate issues instantly.
Jamie
L1 support agent
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Connect B2B channels\
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Turn chaos across Slack, email, chat into trackable tickets. 
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Auto-triage and route tickets\
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Streamline team processes with customizable boards and role-based controls.
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Build support hub\
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Consolidate support content and knowledge in your own branded private or public help centers. 
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Automate B2B support\
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Trigger workflows with smart AI + human logic.
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Integrate with apps\
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Connect or build apps for AI agents to manage data and APIs. 
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Track accounts and activity\
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Centralize customer data across Slack, email and others for human and AI agents to collaborate.
The support platform for B2B
Slack-native customer support
Detect and manage tickets directly in Slack with full account context, so support teams stay fast and focused.
Powering millions
of business conversations
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"With Thena, our single support lead manages hundreds of customers across Slack, email, and chat, something that used to take a 4-person team." - Austin Hay, \
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Co-founder, Clarify "We love Thena"\
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Customer stories > Industry
Enterprise grade security to protect your customer data
Security
Join top performing B2B teams
Support that moves at the speed of your customers.
Experience the most modern ticketing window.
Team boards
Organize tickets across multiple boards by team.
Groups
Set up groups with custom assignment logic.
Routing
Auto-assign tickets to the right group or agent.
Custom fields
Customize fields to align with your process.
SLA
Define and enforce service-level policies.
Notifications
Get real-time alerts for critical ticket updates.
Slack
Track and manage tickets directly from Slack.
Convert emails into trackable tickets.
Web chat
Turn chats into tickets instantly.
MS Teams
Convert MS Teams messages into tickets.
Views
Build and embed custom ticket views.
Accounts
Track tickets by company or account.
Auto-responder
Send replies automatically
while you are away.
Internal threads
Collaborate with your team
on tickets.
CSAT
Collect and track
customer feedback.
Insights
View key metrics on performance and trends.
Workflows
Automate repeatable
ticket flows.
Knowledge base
Share and update articles from support flows.
Tasks
Track action items on accounts.
Apps
Connect Thena with your internal systems.
Makesupportyourrevenueengine.
From scrappy to scale, Thena powers your next stage.
Free
$0
/user/month
Up to 10 user seats
Up to 1,000 tickets/month
Slack & email
Account management
Up to 2 help centers
Standard Billed annually
$79
/user/month
Everything in Free +
AI web chat
AI agent studio
MCP
APIs
Enterprise
$119
Everything in Standard +
AI agent custom deployments
MS Teams
Enterprise APIs
Enterprise security features
Featured reads
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AI in B2B: how companies are using it to scale smarter\
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Oct 1, 2025\
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By\
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Govind Kavaturi 
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How to set up and analyze customer support data in Claude AI? Complete MCP integration guide\
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Aug 1, 2025\
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By\
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Nitish Upadhyay 
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The ultimate guide to B2B customer experience management in 2025\
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Jul 15, 2025\
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By\
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Govind Kavaturi
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