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AI support in Slack to empower every team
Resolve tickets faster with end-to-end workflow automations powered by agentic AI.
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IT teams
HR teams
Customer support
Employee support
RevOps
Powering support teams
from fast-growing startups to enterprises
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Slack Support\
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Slack-native ticket intake and responses\
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Agentic AI\
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Deflect and automate with agentic AI\
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Knowledge Base\
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Identify and close knowledge gaps\
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AI Analytics\
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The most advanced AI analytics engine\
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Automations\
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Powerful automations with any tool\
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"Unthread automatically resolves about 40% of all tickets that come in across different teams."
"Unthread enabled us to maintain our personal touch to customer Support in Slack while giving insight into how we're performing."
"Anybody that doesn’t use [Unthread] and is a Slack native organization is absolutely positively cheating themselves."
All your
support channels
in one place
Slack ticketing
Automatically track tickets from Slack channels or let users DM a support bot for private ticket creation.
Support emails
Customer portal
Live chat
Built for modern enterprises
Meet employees where they work, automate any workflow, and monitor your team's performance.
Flexible API
Create your own workflows and build automations on any platform with our modern API.
Enterprise Security
Built from the ground up to meet the highest standards of privacy & security.
Integrates with your favorite tools
Unthread integrates with dozens of tools right out of the box, no code necessary.
How modern teams work together
Empower every team with the right access, the right tools, and seamless collaboration.
Manage multiple teams under one organization
Custom settings and permissions for each team
Private or shared Knowledge Bases
Collaborate across teams by sharing tickets
Complete service management platform
Omni-channel intake
Turn Slack DMs, messages, emails, and more into ticket instantly
Knowledge management
Turn Slack DMs, messages, emails, and more into ticket instantly
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts.
On-call rotations
Distribute workload based on rotations, availability, or areas of expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Look at new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Automate operations right from Slack
All-in-one platform for every channel
Get up and running on day one
Perfect for your entire company
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