详细内容
Your AI support botfor Discord.
Tired of answering the same questions? Let Wallu handle frequently asked questions and automate support on your Discord server.
Trusted by 6,057+ servers
Get started for free
What does Wallu do?
Wallu (AI)
Hi! I'm Wallu, a customizable chatbot designed to automate customer support on your Discord server. I can answer user questions based on your knowledge sources and provide support like a 24/7 staff member.
Neat!
Automated support since 2022
Save time and money with 24/7 automated support
How Wallu helps you
- Reduce support costs by automating answers to common questions
- Free up staff time for more complex issues and strategic tasks
- Provide instant answers to your users, no matter the time of day
- Provide multilingual support in user's preferred language
What our users report
- 70% reduction in repetitive support questions
- 24/7 coverage without need for additional staff
- 90% faster response times for common questions
- Improved member satisfaction through instant help
Multiple Knowledge Sources
Use documents, websites, Git repositories, and Discord channel history as data sources for accurate responses.
AI Ticket Automation
Works with any ticket bot! Integrates with your existing support workflow - no migration needed.
No @mentions Needed
Wallu monitors all enabled channels automatically. No special commands required.
Dedicated AI Support
Create a #ai-support channel for direct questions, without disturbing your staff.
Automated FAQ Responses
Stop repeating yourself. Let Wallu answer common questions automatically.
Customizable Bot
Designed to be fully customizable. Adjust the bot's behaviour and look to fit your server's needs.
Unleash the power of AI
Join 6,057 Discord servers with over 6.7M members where our AI support bot has so far answered 529.2K questions, making support quick and easy for everyone.
6,057
Servers
6.7M
Members
529.2K
Answers Given
33.2K
Known FAQs
What our users say
Trusted by diverse communities worldwide
From gaming servers to AI platforms, our bot serves communities across every industry
Gaming Communities
FiveM RP servers, Minecraft networks & hosting providers, competitive gaming hubs
AI & Tech Platforms
Machine learning communities, AI art platforms, developer hubs & emerging tech innovators
Software Businesses
SaaS providers, game modding & plugin & script shops, development teams and open-source projects
Content Creators
YouTubers, Twitch streamers, fan communities & engaged creator ecosystems
Trading & Finance
Investment communities, crypto projects, financial education hubs & trading groups
Specialized Communities
Niche interest groups, professional networks & specialized support communities
Serving 6.7M+ members worldwide
Watch Wallu Work
Real examples of Wallu helping Discord communities just like yours
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Instant Support
Wallu responds naturally to user questions with helpful information
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Smart Handoffs
Seamlessly escalates complex issues to your team when needed
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Context-Aware Replies
Blends into conversations, only answering when helpful and leaving space for human discussion
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Feels Human
Sometimes users forget they're talking to a bot
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Git Repository Support
Upload Git repos for fullstack support - Wallu understands your codebase, configs, and APIs to help users troubleshoot.
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Understands Images
The bot can analyze and respond to images users share. Wallu can also send attachments.
Multilingual capabilities
Wallu knows over 50 languages! Wallu can understand FAQs and documents in multiple languages and also answer users in their native language.
Albanian, Arabic, Armenian, Bulgarian, Burmese, Catalan; Valencian, Chinese (PRC), Chinese (Taiwan), Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, French (Canada), Galician, Georgian, German, Greek, Gujarati, Hebrew (modern), Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Kurdish, Latvian, Lithuanian, Macedonian, Malay, Marathi (Marāṭhī), Modern, Moldovan, Mongolian, Norwegian Bokmål, Persian, Polish, Portuguese (PT), Portuguese (Brazil), Romanian, Russian, Serbian, Slovak, Slovene, Spanish; Castilian, Swedish, Thai, Turkish, Ukrainian, Urdu and Vietnamese
*Performance between languages may vary
HalloCiao!Hejsan
Ticket Bot Integration - Works with any Discord Ticket System
Wallu automates Discord support with popular ticket bots including Ticket Tool, TicketsBot, Ticket King, Helper.gg and many others.
Provide instant 24/7 automated responses while intelligently escalating complex issues to human staff. Reduce support workload without replacing your existing Discord ticket system.
Not affiliate with any of the above ticket bots
Compatible with any Discord ticket botAlso works in any channel without any ticket bot.
Learn how to set up Discord ticket bot automation
Complete Feature List
Everything your Discord support bot needs. From basic automation to advanced features.
Core AI Features
✓Multiple AI models (Lite / Advanced)
✓Question detection in any channel
✓Automated FAQ responses
✓Context-aware responses
✓Answer in a specific channel
✓Answer in a new thread
✓Answer voting & feedback
✓Conversation memory
✓Custom per channel instructions for AI
✓/summarize command
Miscellaneous Features
✓Image support (OCR)
✓Staff notification system
✓Working hours scheduling
✓Developer API (answer messages & update documents)
✓Multilingual option
✓Add attachments to answers
✓Automated FAQ suggestions
Knowledge Management
✓Text document upload
✓Website content import
✓Discord channel/category/threads import
✓Mass website import
✓GitHub/Git repository import
✓YouTube video transcription
✓Document search & filtering
✓Automatic content updates (from Discord/websites)
Customization & Insights
PREMIUM+
✓Fully custom Discord bot
✓Ticket system integration
✓Custom bot token support
✓Custom bot status/presence
✓Conversation insights & suggestions
✓Answer quality analysis
✓Knowledge gap detection
✓Advanced analytics dashboard
Technical Features & Settings
Granular control for Discord moderators and administrators
| Feature | Free | Premium | Description |
|---|---|---|---|
| Custom Discord Bot | ✗ | ✓ | Use your own bot token with custom branding |
| Developer API | ✓ | ✓ | Simple & effective REST API for custom integrations |
| Telegram Addon | ✓ | ✓ | Use the same bot on Discord & Telegram |
| Web Widget | ✓ | ✓ | Use the same bot on Discord & your website |
| Bot Working Hours | ✓ | ✓ | Schedule bot availability by day/time with timezone support |
| Import Discord Channels | ✓ | ✓ | Auto-import messages from channels/categories as knowledge base |
| Import Websites | ✓ | ✓ | Scrape and import website content with link following |
| Ticket Support Mode | ✓ | ✓ | Integration with any Discord ticket bot (Ticket Tool, etc.) |
| Ticket Escalation | ✓ | ✓ | Auto-escalate complex issues to human staff |
| Unanswered Questions Only | ✓ | ✓ | Answer only if staff hasn't responded in a set time |
| /pause & /resume commands | ✓ | ✓ | Pause & resume the bot in current channel for specified duration |
| Closing Tickets | ✓ | ✓ | Bot can close Ticket Tool tickets |
| Auto-silence in Tickets | ✓ | ✓ | Bot stops talking in tickets after staff responds or ticket is escalated |
| Bot Integrations | ✓ | ✓ | Wallu can answer any bot messages if configured (e.g., bridged in-game messages) |
| Suggested FAQs | ✓ | ✓ | AI suggests new FAQs based on conversation patterns |
| Channel-specific Settings | ✓ | ✓ | Custom bot behavior, instructions per channel/category |
| Multiple payment methods | ✓ | ✓ | Via Stripe and Paddle; Credit card, PayPal, Google Pay, iDEAL, crypto and much more... |
| Staff Message Filters | ✓ | ✓ | Avoid answering when staff are already helping |
| Answer Destination Channel | ✓ | ✓ | Send all answers to specific channel (e.g., #ask-ai) |
| File Attachments | ✓ | ✓ | Upload and reference files in bot responses |
| Export/Import Data | ✓ | ✓ | Backup and restore all bot configuration and data or move between servers |
| Custom Instructions | ✓ | ✓ | Set different bot personality/behavior per channel |
| Answer History Search | ✓ | ✓ | Find similar past questions and their answers |
| YouTube Transcription | ✗ | ✓ | Extract and use YouTube video transcripts as knowledge |
| Smart Conversation Context | ✓ | ✓ | Support multiple messages & wait for users to finish typing to avoid premature responses |
| Web Search | ✗ | ✓ | Allow bot to search the web for real-time information when knowledge base doesn't have answers |
| Image OCR & Analysis | ✓ | ✓ | Read text from images and analyze visual content in user messages |
| Thread Responses | ✓ | ✓ | Create Discord threads for bot answers to keep conversations organized |
| Custom Actions | ✓ | ✓ | Set up conditional actions based on user input patterns |
| Message Translations | ✓ | ✓ | Customize bot messages and support for 50+ languages |
| Profanity & Off-topic Guards | ✓ | ✓ | Content filtering to prevent inappropriate responses and off-topic answers |
Custom Discord Bot
Free
✗
Premium
✓
Use your own bot token with custom branding
Developer API
Free
✓
Premium
✓
Simple & effective REST API for custom integrations
Telegram Addon
Free
✓
Premium
✓
Use the same bot on Discord & Telegram
Web Widget
Free
✓
Premium
✓
Use the same bot on Discord & your website
Bot Working Hours
Free
✓
Premium
✓
Schedule bot availability by day/time with timezone support
Import Discord Channels
Free
✓
Premium
✓
Auto-import messages from channels/categories as knowledge base
Import Websites
Free
✓
Premium
✓
Scrape and import website content with link following
Ticket Support Mode
Free
✓
Premium
✓
Integration with any Discord ticket bot (Ticket Tool, etc.)
Ticket Escalation
Free
✓
Premium
✓
Auto-escalate complex issues to human staff
Unanswered Questions Only
Free
✓
Premium
✓
Answer only if staff hasn't responded in a set time
/pause & /resume commands
Free
✓
Premium
✓
Pause & resume the bot in current channel for specified duration
Closing Tickets
Free
✓
Premium
✓
Bot can close Ticket Tool tickets
Auto-silence in Tickets
Free
✓
Premium
✓
Bot stops talking in tickets after staff responds or ticket is escalated
Bot Integrations
Free
✓
Premium
✓
Wallu can answer any bot messages if configured (e.g., bridged in-game messages)
Suggested FAQs
Free
✓
Premium
✓
AI suggests new FAQs based on conversation patterns
Channel-specific Settings
Free
✓
Premium
✓
Custom bot behavior, instructions per channel/category
Multiple payment methods
Free
✓
Premium
✓
Via Stripe and Paddle; Credit card, PayPal, Google Pay, iDEAL, crypto and much more...
Staff Message Filters
Free
✓
Premium
✓
Avoid answering when staff are already helping
Answer Destination Channel
Free
✓
Premium
✓
Send all answers to specific channel (e.g., #ask-ai)
File Attachments
Free
✓
Premium
✓
Upload and reference files in bot responses
Export/Import Data
Free
✓
Premium
✓
Backup and restore all bot configuration and data or move between servers
Custom Instructions
Free
✓
Premium
✓
Set different bot personality/behavior per channel
Answer History Search
Free
✓
Premium
✓
Find similar past questions and their answers
YouTube Transcription
Free
✗
Premium
✓
Extract and use YouTube video transcripts as knowledge
Smart Conversation Context
Free
✓
Premium
✓
Support multiple messages & wait for users to finish typing to avoid premature responses
Web Search
Free
✗
Premium
✓
Allow bot to search the web for real-time information when knowledge base doesn't have answers
Image OCR & Analysis
Free
✓
Premium
✓
Read text from images and analyze visual content in user messages
Thread Responses
Free
✓
Premium
✓
Create Discord threads for bot answers to keep conversations organized
Custom Actions
Free
✓
Premium
✓
Set up conditional actions based on user input patterns
Message Translations
Free
✓
Premium
✓
Customize bot messages and support for 50+ languages
Profanity & Off-topic Guards
Free
✓
Premium
✓
Content filtering to prevent inappropriate responses and off-topic answers
Simple Setup in Minutes
Our simple and powerful admin panel lets you get started in minutes. Automate your current support workflow or create a #ai-support channel - our customizable bot has you covered.
▶What our users say
"We plugged in Wallu and instantly cut down 80% of the repetitive support questions. It replies fast, learns from our docs, and runs 24/7 without complaining. If you're running a serious community on Discord, you'd be crazy not to use this."
Nicolai (Founder of Clip)
"Wallu makes getting support very easy. Any frequently asked questions a new user may have get answered instantly."
One Pace Team
"Began using Wallu and our business and server changed within Seller Central Boys. Allowing Wallu to learn from us to teach and respond to others has been insane as 'FAQ' bot."
Seller Central Boys
"Wallu has truly transformed our Discord server at inStreamly. Serving as a dedicated 'Helper,' it seamlessly manages crucial content in English, Polish, French, and German, enhancing our global reach. Its responsiveness, frequent updates, and exceptional support from the creator have made our daily tasks a breeze."
inStreamly
"Great bot that combines ChatGPT with your FAQs and documents effortlessly. Replies are quick, reliable and useful for users helping us to not repeat similar questions over and over again. AI keeps learning to improve and add new answers to the documents."
FutEARN
"We no longer have to address repetitive questions, allowing us to dedicate more time to those facing genuine issues. Our ticket volumes have reduced significantly, and our customers are delighted with the direct answers they receive. Our overall customer satisfaction has increased, thanks to Wallu's invaluable support."
QloxHost LLC
"Wallu is one of the best if not the best AI Support BOT that can be used in large and medium-sized communities with great precision. Cannot wait to use Wallu for creative implementations!"
Sanci (Founder & CEO of EverGrow AI)
"My team and I were initially hesitant on running a Discord server, as it was tedious to constantly deal with the same questions. Working with Wallu made it 10x easier, automating all our FAQ and even knowing how to extract the right information based on certain keywords. Their dev was also incredibly helpful when a bug arose."
MPFUNDS
"We added in Wallu and overnight it started handling the bulk of our repetitive questions. It learns from our documents, replies fast, and runs 24/7 without ever needing a break. Over just a few days, it lifted a huge load off my team, letting them focus on what really matters. For any serious Discord server, Wallu is a must-have."
Mystify (Owner of The Lounge Network)
I've been using Wallu for several months now, and it's an outstanding service. With the Wallu API, I was able to build my own chat widget for my website, eliminating the need for an extra paid chat support plugin. Now, I can handle all my customer support with a single tool. Truly a 10/10 experience!
BottingHub
Ready to get started?
Choose the plan that's right for you and start automating your support today.
Most Popular
Custom Bot
15.99€ / month
Perfectly tailored to your brand.
- Custom bot avatar, name, profile etc.
- About 1,500 Lite AI or 150 Advanced AI answers
Enterprise
Custom
Tailored for your organization's needs.
- Personalized priority support
- Custom onboarding & implementation
- Enhanced privacy controls
Contact via Discord Contact via Email
Recent Blog Posts
The Easiest Way To Keep Wallu Up To Date \
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Create a wallu-knowledge Discord channel that your staff can post to, then import it so Wallu keeps learning from real messages without leaving Discord.\
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Oct 4 Your Discord AI Just Escaped to Your Website (And That's Amazing) \
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Wallu's new web widget lets you extend your Discord AI assistant to your website - same knowledge, same intelligence, zero extra training needed\
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Aug 31 How to Bring Wallu AI Support to Your Telegram Group \
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Transform your Telegram group with AI support automation - bring Discord-style instant answers and reduce admin workload\
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Aug 25
Ready to improve your support times?
Our customers provide instant support and save time, we'd be happy to do the same for you.
Need help?\
\
Contact our support on Wallu's Discord server
Documentation\
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See how to use Wallu most effectively
1
Wallu Support
How can we help you?
AI
Hey! 👋 I'm Wallu, your next Discord support bot now available on our website too! Ask me anything and Ill answer with the same knowledge from our support server, or join our Discord server: https://wallubot.com/discord
By continuing, you agree to our privacy policy: https://wallubot.com/privacy
AI
Wallu Support
How can we help you?
AI