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Deloitte and Zoom: The Productivity Payoff of Next-Generation CollaborationRead the report
Deloitte and Zoom: The Productivity Payoff of Next-Generation CollaborationRead the report
Deloitte and Zoom: The Productivity Payoff of Next-Generation Collaboration
Read the report
Find out what's possible when work connects
Whether you're chatting with teammates or supporting customers, Zoom
makes it easier to connect, collaborate, and reach goals — all with built-in AI doing the heavy lifting.
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A Leader in the Gartner® Magic Quadrant™ for UCaaS, Worldwide 2025. 6th year in a row!
Zoom recognized in the 2025 Gartner® Magic Quadrant™ for CCaaS
Zoom named a leader in The Forrester Wave™: UCaaS 2025
A Leader in the Gartner® Magic Quadrant™ for UCaaS, Worldwide 2025. 6th year in a row!
Zoom recognized in the 2025 Gartner® Magic Quadrant™ for
CCaaS
Zoom named a leader in The Forrester Wave™: UCaaS 2025
One platform.
Endless ways to work together.
From client pitches to global all-hands, patient consults to
classrooms, Zoom delivers the flexibility and reliability you need. And with AI built in, every interaction
is faster, easier, and more productive.
Collaboration
Customer support
Marketing
Sales
Employee engagement
AI-first UCaaS for team collaboration lets you work
together without friction using Meetings, Chat, Docs, and more, all built into Zoom Workplace.
- Unify how teams connect:Meetings, Phone, Chat, and more are all in one UCaaS
platform, so communication feels seamless. - Consolidate your tools:Replace scattered apps with an all-in-one solution that
saves time, reduces costs, and keeps work in sync. - Support hybrid and remote work:Keep even global teams engaged with reliable video
conferencing, persistent chat, shared docs, and more. - Keep workflows moving:From brainstorms to docs to quick check-ins, Zoom helps
teams cut friction and avoid projects stalling. - Do more with AI:Built-in AI summarizes meetings, drafts follow-ups, and
shares next steps, so your team spends more time creating.
Solve customer issues faster and deliver a seamless
experience across every channel with AI-first contact center and CX solutions.
- Resolve inquiries efficiently:Phone, chat, email, SMS, social, and video flow into
one platform for full context. - Automate complex interactions:Virtual Agent handles multi-intent questions, so human
agents can focus on high-value cases. - Boost self-service and loyalty:Instant answers and proactive resolutions reduce
friction and improve satisfaction. - Help agents focus on what matters:AI highlights key actions, suggests responses, and
streamlines repetitive tasks. - Turn data into action:Integrated CRM, real-time analytics, and conversation
insights help teams spot trends and improve CX.
Drive growth for your business with Zoom webinars and
virtual events for demand generation — built to engage audiences and deliver results.
- Keep audiences engaged:Capture leads and build pipeline with branded webinars
and events that generate long-lasting demand. - Deliver stand-out experiences:Host polished, interactive events that reflect your
brand and leave a lasting impression on customers. - Fuel smarter campaigns:Extend every event with virtual and hybrid options,
giving you a broader reach and richer insights. - Put busywork on auto-pilot with AI:Automate content, personalize outreach, and analyze
performance faster.
Equip your team with Zoom sales enablement tools with AI
insights so they can focus on customers, accelerate deals, and grow revenue.
- Make selling easier:Eliminate admin work like note-taking and CRM updates
so reps can spend more time building relationships. - Boost productivity and win rates:Auto-summarized meetings, suggested follow-ups, and
deal insights keep cycles short. - Give RevOps deeper visibility:See pipeline insights and competitor trends to forecast
and prospect with confidence. - Close with confidence:Agentic AI flags risks, coaches reps, and automates
next steps, keeping work moving forward.
Strengthen culture and hybrid workforce engagement
across teams with Zoom Workplace.
- Foster community in hybrid teams:Get company-wide updates, recognition, and social feeds
that connect remote employees. - Create immersive experiences:Run interactive all-hands, learning sessions, and
celebrations that teams look forward to. - Communicate on your schedule:Share video announcements asynchronously, aligning
teams without more meetings. - Reinforce culture and recognition:Highlight employee wins, anniversaries, and initiatives
with rich media and live events. - Measure engagement to improve:Use analytics from Events, Clips, and Workvivo to
understand participation and surface gaps.
Introducing
Zoom AI Companion 3.0*
AI Companion does more than save you time. It captures context, uncovers
insights, and helps you deliver better work — from stronger customer conversations to faster,
more-informed decisions.
Zoom AI Companion helps by:
- Summarizing meetings fast
- Quickly generating first draft documents
- Saving users an estimated 6 hours per week in meetings**
"It always comes down to 'I want to work on my business,
not in my business.' Zoom AI Companion allows me to have that time back to do the work that only
I can do."
Nancy Koziol
Founder, couch + cork
*AI Companion 3.0 features and functionality coming November 2025
**6 hours estimated potential time savings calculated with Zoom ROI\
Calculator
based on per-user basis for a user averaging 20 thirty-minute meetings a week using meeting summaries.
Results
not guaranteed.
Trusted by millions. Built for you.
4.5/5
out of 7.9k+ reviews
4.5/5
out of 54.9k+ reviews
8.3/10
out of 5.8k+ reviews
“Zoom Workplace turns my brainwaves into polished gems. From meetings, I can
create Clips, Notes, Docs, or even whiteboards faster than you can say, ‘transcript.’”
Marquesa Pettway
Founder
Customer stories
Companies are achieving more with Zoom
Major League Baseball™ and Zoom expand the employee-fan experience
“Zoom has allowed us to continue a tradition of really being a technology-focused company and
making sure that we're using cutting-edge technology not only to advance our business but also for
our fans.”
- Noah Garden, Chief Revenue Officer
Advancing mental wellness through TheShareCo’s journey with Zoom Video SDK
“Zoom Video SDK's full flexibility in layout customization allowed us to achieve a real-life
experience within the limited real estate presented by a phone or smart device.”
- Tan Han Sing, Founder and CEO, TheShareCo
Cricut slashed call abandonment rates by 90% with Zoom
“Before Zoom, we juggled 10-plus tabs to handle calls. Now, everything is integrated into one clean
platform, from CRM connections to video transitions. It’s a dream workflow.”
- Taylor Nelson, Member Care QA Specialist
A connected, collaborative workforce drives innovation at Capital One
“We’re highly collaborative, we’re people-centered, we’re interested in moving ourselves and our
goals to the next level. Zoom is, I believe, the ideal tool to suit the culture that we are and that
we strive to be at Capital One.”
- Nikita Steals, VP, Tech Talent Acquisition, Capital One
Major League Baseball™ and Zoom expand the employee-fan experience
“Zoom has allowed us to continue a tradition of really being a technology-focused company and making
sure that we're using cutting-edge technology not only to advance our business but also for our fans.”
- Noah Garden, Chief Revenue Officer
Cricut slashed call abandonment rates by 90% with Zoom
“Before Zoom, we juggled 10-plus tabs to handle calls. Now, everything is integrated into one clean
platform, from CRM connections to video transitions. It’s a dream workflow.”
- Taylor Nelson, Member Care QA Specialist
A connected, collaborative workforce drives innovation at Capital One
“We’re highly collaborative, we’re people-centered, we’re interested in moving ourselves and our
goals to the next level. Zoom is, I believe, the ideal tool to suit the culture that we are and that
we strive to be at Capital One.”
- Nikita Steals, VP, Tech Talent Acquisition, Capital One
What's new
Making news, making impact
Zoom launches AI app for frontline workers
The app handles scheduling, updates, chat, push-to-talk, and
tasks, while AI Companion summarizes shifts, attendance, and task status.
Zoomtopia 2025: New AI UCaaS features announced
Watch the event on demand: Catch the sessions, stories, and
innovations, all on your schedule.
Zoom wins Emmy for Engineering, Science & Technology
From connecting remote workers to
powering Emmy-winning broadcast technology, Zoom is changing how the world connects. ©ATAS/NATAS
Eric Yuan on accessible AI: Include AI tools for business
Zoom CEO, Eric Yuan, discusses how Zoom is making AI available at
no extra cost.
What's new
Making news, making impact
Zoom launches AI app for frontline workers
The app handles scheduling, updates, chat, push-to-talk,
and tasks, while AI Companion summarizes shifts, attendance, and task status.
Zoomtopia 2025: New AI UCaaS features announced
Watch the event on demand: Catch the sessions, stories, and
innovations, all on your schedule.
Zoom wins Emmy for Engineering, Science & Technology
From connecting remote workers
to powering Emmy-winning broadcast technology, Zoom is changing how the world connects.
©ATAS/NATAS
Eric Yuan on accessible AI: Include AI tools for business
Zoom CEO, Eric Yuan, discusses how Zoom is making AI
available at no extra cost.
See what Zoom can do for your business
Zoom AI Companion is available with eligible paid Zoom Workplace
plans. May not be available for all regions or industry verticals. Learn more.
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